Automotive Quick Lane Service Advisor
Sam Galloway Ford – Ft Myers, FL
Sam Galloway Ford is looking for an exceptional individual to join our FORD QUICK LANE TEAM. We are a fast-paced busy service department. We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills. Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds experience is a plus.
Responsibilities:
- Determine and recommend needed maintenance based on age, mileage, and history of vehicle
- Review Multi-Point Inspection and accurately translate the technicians recommendations
- Prepare a complete and accurate estimate of cost for parts and labor
- Monitor the progress of each vehicle throughout the day
- Update the customers on the status of their vehicles on a daily basis
- Verifying that the final invoice reconciles with the work performed on the repair order
- Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
- Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications:
- Prior Dealership Experience
- Excellent communication and customer service skills
- A strong understanding of vehicle maintenance and repair.
- Strong Computer & Phone Skills
- Positive, friendly attitude, along with a customer service mentality
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast-paced environment
- TEAM Player
Benefits
- Family owned and operated
- Stability of an established company
- Aggressive pay plan with bonuses for Above Group Average CSI
- Monthly performance contests
- Experienced and tenured management staff
- 88 service bays
- Over 3 million dollars in parts in stock
- Recently updated facility and equipment
- Weekly pay checks
- Paid vacation and holidays for full time employees
- Medical, dental, and vision plans
- Flexible medical spending account
- 401k
- Company paid life insurance
Must have valid Driver’s License.
Must be able to pass a background check.
Must be able to pass drug test.
Equal Opportunity Employer