Experienced Parts Counterperson

Ray Catena BMW of Westchester – White Plains, NY
Full-Time | $50,000–$70,000 per year, including commission

Position Overview

Ray Catena BMW of Westchester is seeking an experienced Parts Counterperson with 2–3 years of automotive parts experience to join our team.

The ideal candidate has a solid understanding of automotive parts, parts ordering and sourcing, and dealership parts operations. This position requires someone who can work independently, confidently assist customers and service technicians, and efficiently manage parts inquiries, orders, special orders, and inventory support in a fast-paced environment.

A strong commitment to customer service, accuracy, communication, and teamwork is essential.

Key Responsibilities

• Manage the full parts sales process, from initial customer inquiry through order fulfillment and invoicing

• Assist customers and service staff in identifying and sourcing the correct automotive parts

• Use parts catalogs, computer systems, and other resources to accurately identify and locate parts

• Coordinate with the Parts Manager to locate and procure out-of-stock items

• Process and track special orders, ensuring timely follow-up and delivery

• Communicate proactively with customers regarding order status and parts arrival

• Support inventory organization, stocking, and general warehouse duties as needed

• Maintain accurate parts records and organized inventory

• Maintain a clean, organized, and safe work environment

• Collaborate with the Parts and Service teams to ensure efficient department operations

• Adhere to all company policies, safety standards, and applicable regulations

Qualifications & Experience

• 2–3 years of previous automotive parts counter or dealership parts experience required

• Strong working knowledge of automotive parts and parts identification

• Experience working directly with customers and/or automotive service technicians

• Ability to accurately identify, locate, order, and sell automotive parts

• Strong commitment to customer service and customer satisfaction

• Excellent organizational and time management skills

• Ability to multitask and work effectively in a fast-paced dealership environment

• Professional demeanor, dependable work ethic, and strong attention to detail

• Basic computer proficiency required; experience with dealership or parts-management systems is a plus

• High school diploma or equivalent required

• Valid driver’s license with a clean driving record

Physical Requirements & Working Conditions

• Ability to work both indoors and outdoors in varying weather conditions

• Ability to lift 30+ pounds regularly

• Comfortable using material-handling equipment such as forklifts and pallet jacks

• Ability to stand, bend, stoop, kneel, and reach throughout the workday

Benefits

• Comprehensive medical and disability insurance

• Life insurance coverage

• 401(k) retirement plan

• Paid vacation, sick time, and holidays

Compensation

$50,000–$70,000 per year, including commission