Job Title: Experienced Order Processing Employee
Job Location: West Chester PA
Job Type: Full-time
Reports To: Operations Manager
Job Summary:
Safe Circuits is seeking an experienced Order Processing Employee with at least 5 years of proven expertise in managing and processing customer orders in a fast-paced environment. The ideal candidate will have a strong understanding of order management systems, inventory coordination, and customer communication. In this role, you will oversee the end-to-end process of order fulfillment while ensuring operational efficiency and exceptional customer service.
Key Responsibilities:
- Order Management: Accurately enter and process orders into the system, ensuring completeness and compliance with customer specifications. Validate product availability and prepare orders for timely fulfillment.
- Inventory Coordination: Work closely with the inventory and warehouse teams to monitor stock levels, manage backorders, and ensure product availability. Help resolve any discrepancies between inventory and orders.
- Customer Interaction: Proactively communicate with customers about order statuses, product availability, shipment tracking, and any potential delays or issues. Resolve customer concerns or complaints in a professional manner.
- Advanced Order Troubleshooting: Address complex order issues or discrepancies (e.g., product substitutions, shipment errors, damaged goods) with minimal supervision. Use problem-solving skills to find effective solutions.
- System Maintenance and Updates: Ensure that order management systems and customer databases are up-to-date. Perform regular audits to maintain data integrity.
- Shipping & Documentation: Prepare and verify shipping labels, packing lists, and invoices for outgoing orders. Ensure all orders are dispatched according to deadlines and customer specifications.
- Performance Monitoring and Reporting: Track order processing performance metrics and provide detailed reports to management, including order status, delivery timelines, and inventory levels.
- Process Improvement: Suggest and implement improvements to enhance order processing efficiency and customer satisfaction. Share best practices with the team.
- Team Collaboration: Collaborate effectively with sales, customer service, and logistics teams to streamline order processing, handle urgent requests, and ensure accurate order delivery.
Qualifications:
- Education: High school diploma or equivalent; associate degree or relevant certification is a plus.
- Experience: A minimum of 5 years of experience in order processing, logistics, or a similar role. Experience in [specific industry, if applicable] is a plus.
- Skills:
- Expert proficiency with order management systems (OMS) and ERP software.
- Strong knowledge of inventory management and shipping processes.
- Ability to manage large volumes of orders accurately and efficiently.
- Excellent problem-solving skills and a proactive attitude toward addressing challenges.
- High attention to detail and exceptional organizational skills.
- Strong verbal and written communication skills for customer interactions.
- Advanced proficiency in Microsoft Office Suite (especially Excel) and other relevant software.
- Physical Requirements: Ability to sit for extended periods, use a computer, and occasionally lift light to medium-sized packages.
Working Conditions:
- Work is performed primarily in an office or warehouse setting.
- May require flexibility to handle occasional overtime during peak periods or urgent customer orders.
- Regular interaction with cross-functional teams and customers.
Compensation:
- $17 - $25 per hour
- Benefits Include 9 Paid Holidays per Year
- 2 Weeks Paid Vacation Per Year
- Generous Health Insurance
- Retirement Benefits
- Office Closes at 2:00pm on Fridays