Culture and Values:
At Pandya Medical Center, we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen, understand, and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls, with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta, offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center!
Essential Duties and Responsibilities:
- Scheduling patient appointments
- Answers incoming calls within three rings
- Provide excellent customer service to patients and family members.
- Communicate in a manner consistent with positive patient relations.
- Independently recognize, interpret, and evaluate situations and their level of urgency.
- Update patient demographics
- Verify patient account and insurance information.
- Manage and respond answering service messages and requests
- Collecting balances, if not collected, advise the balance will be due at the time of service.
- Verify Eligibility, if there is an issue with eligibility, obtain updated information while scheduling appointment.
- If requested provider not available, offers to accommodate on another provider schedule
- Keeps record of number of calls managed and addressed to the highest customer satisfaction.
- Assists in distribution of faxes and scans throughout the day in EMR.
- Scans reports / paperwork as needed into the EMR.
- Informs manager of any problems and possible alternative solutions.
- Maintains a clean work area
- Papers are filed and or stored in orderly fashion
Other miscellaneous tasks could include:
- Assist with the orientation and training of other employees.
- Perform other duties and tasks as assigned by Providers, Office Managers, and/or Scheduling Supervisor.
- Traveling to other locations as needed
Knowledge, Skills and Abilities:
- Knowledge of customer service principles and techniques.
- Knowledge of computerized scheduling systems.
- Knowledge of common office computer programs; Word, Excel, Internet.
- Knowledge of healthcare EMR preferred.
- Skill in communicating effectively with patients, clinics, and coworkers.
- Ability to multitask effectively.
- Ability to communicate calmly and compassionately in a high-volume call center.
- Adheres to all applicable HIPAA laws and the Pandya Medical Center Confidentiality Statement.
- Must be able to work independently or as part of a team.
Education and Experience Required:
- Minimum High School Diploma
- Experience working with the public; ability to demonstrate strong communication and customer service skills
- Previous medical practice experience strongly preferred
Salary range: $18.00 - 20.00/hr
Benefit Eligibility - After 90 day waiting period
- Aetna Health insurance
- Aetna Dental and Vision plans
- Aflac Supplemental insurance plans
- 401K match plan with up to 4% by Pandya Medical Center
- Paid Time Off