Experienced Hotel Housekeeping Manager

Summary                                                                                         

Maintains a high quality of services offered to guests through management of the daily functional areas of  the Housekeeping department.  Departmental efforts should maintain established operational standards.

Job Duties                                                                                       

      Interviews, selects & train associates

      Motivates staff through positive reinforcement, and leading by example

      Provides input during the preparation of the annual budget

      Attends required meetings and training

      Conducts departmental and other required meetings for which s/he is responsible

      Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

      Ensures that all departmental policies and procedures are adhered to

      Implements Baywood & Brand promotional programs and procedures

      Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision. 

      Monitors cleanliness and neatness of departments for which s/he is responsible.

      Monitors inventory of supplies, placing orders in a timely manner.

      Communicates with other departments, therefore promoting a seamless operation.

      Ensures that all equipment is maintained properly. Routinely inspects equipment

      Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

      Administers disciplinary action, following company guidelines

      Administers performance appraisals

      Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines.  Ensures proper staffing to service business demands. Provides coverage as needed

      Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

      Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

      Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

      Participates in safety initiatives and is an integral part of the Safety Committee

      Completes incident reports, taking appropriate action. Notifies appropriate parties

      Performs role of Manager on Duty as needed

      Participates in the BEAR activities and other company sponsored community service & fundraising events

      Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a ‘Baywood Ambassador’ who:

      Maintains a professional image, including grooming, verbiage, and body language, at all times

      Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

      Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

      Fosters teamwork by offering assistance to others, as needed

      Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues.  Reports discrepancies to the proper department

      Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

      Recommends other Baywood properties to our guests, when appropriate

      Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:       

      Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

        Brand Certifications preferred

Experience:

      Minimum of 2 years hotel experience

      Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

      Bi-lingual (Spanish & English) preferred, as needed for geographic market

      Proficient in Microsoft Office® (Excel, Word)

      Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

      Proficient in the hotel’s Property Management System  preferred

      Ability to communicate effectively, both written & oral

      Ability to multi-task

      Ability to motivate and lead a team

      Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

      Ability to operate standard office equipment, including: computer, copier, & printer

      Ability to perform job duties of all positions within the department

      Ability to learn and adhere to Brand & Baywood Hotels’ standards

      Ability to take information from various sources and determine a responsible course of action

      Ability to understand interdepartmental relationships

      Ability to operate office equipment and industry specific software (PMS)

      Ability to remain calm during stressful situations

        Walking and Standing: Frequently.

        Must be able to carry 40 lbs. up to 25 feet.

        Sitting: Infrequently

        Bending, Stooping, Reaching: Frequently.

        Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

        Lifting, Push/Pull: Often .

        Must be able to lift 40 lbs. to the waist, chest, and above the head.

        Driving: Infrequently

        Traveling: Infrequently

Environmental Conditions:

      Inside: Frequently

      Outside: Moderately