$20–$22/hour + Commission | Full-Time | 100% Remote
Monday–Thursday: 8:00 AM–4:00 PM | Friday: 8:00 AM–12:00 PM
Elite Recovery Group LLC (ERG) is hiring an experienced, bilingual Debt Collector to join our remote collections team.
PLEASE APPLY ONLY IF YOU MEET ALL 3 REQUIREMENTS:
- You currently reside in Arizona
- You are bilingual in English and Spanish
- You have at least 1 year of professional debt collection experience
This is not an entry-level collections position. We are looking for an experienced collector who already knows how to work accounts, negotiate with consumers, overcome objections, secure payment commitments, and work toward monthly collection goals.
Why Join ERG?
- 100% remote
- Early schedule — off at 4:00 PM Monday–Thursday
- Off at NOON every Friday
- No weekends
- $20–$22 per hour, based on experience
- Commission and performance-based earning potential
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Paid holidays
- Professional growth and advancement opportunities
What You'll Do
- Handle inbound and outbound collection calls
- Negotiate settlements and payment arrangements
- Work assigned accounts consistently and efficiently
- Overcome objections and confidently ask for payment
- Maintain accurate account notes and follow-up dates
- Communicate professionally with consumers regarding outstanding balances
- Meet individual collection and performance goals
- Follow FDCPA requirements and company compliance procedures
What We're Looking For
Required:
- Minimum 1 year of professional debt collection experience
- Bilingual English/Spanish
- Current Arizona resident
- Strong negotiation and communication skills
- Experience securing payments and payment commitments directly from consumers
- Ability to work independently in a remote environment
- Comfortable working in a goal-driven, performance-based position
- Reliable internet and a professional remote workspace
Strongly Preferred:
- Previous third-party collection agency experience
- Experience negotiating settlements and payment arrangements
- Knowledge of the FDCPA and Regulation F
- Experience working high-volume collection accounts
- Proven history of meeting or exceeding monthly collection goals
Already Know How to Collect?
That's who we're looking for.
We don't need to teach you how to ask for payment, negotiate a settlement, or overcome objections. We'll teach you our systems and processes — we're looking for someone who already understands collections and is ready to perform.
If you're an experienced collector, speak Spanish, live in Arizona, and want a 100% remote position with an early schedule and Friday afternoons off, we'd like to hear from you.
Elite Recovery Group LLC is an Equal Opportunity Employer.
This is a remote position.
About Us
Elite Collection Services LLC was started in 2012 and created for the purpose of collecting past due accounts for Multi-Family & Single-Family Property Management Companies & Landlords. In 2019, Elite Collection Services LLC was converted to Elite Recovery Group LLC.
With tenure in the collections industry, Elite has developed a systematic approach for collecting debts from consumers and recovering lost revenue for our clients. We pride ourselves on our ability to adapt to change and continually provide satisfactory results which to us, is exceeding far above industry standard expectations while following local, state and federal collection laws.
Our agency understands the collection industry and we know our clients expect results.
What sets us apart from other agencies? Elite separates itself by processing and working each account thoroughly and attempting to work with consumers on an individual case by case scenario. We do not have a set and done criteria for balances and understand that every account is unique and different. We possess the ability to work with consumers in a firm and professional manner while abiding by FDCPA guidelines that govern our industry.
Finally, we know that trust with clients is built through transparency, integrity and follow through. Elite has a proven track record of providing superior customer service, follow ups, reports and results and we are grateful that our clients entrust our agency with their collection needs.