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RK Chevrolet is seeking an Experienced Automotive Service Consultant to join our team in Virginia Beach, VA. In this role, you will be the primary point of contact between our customers and the service department, ensuring a seamless and positive experience for every client. You will leverage your knowledge of automotive services and excellent communication skills to coordinate repair and maintenance services, manage work orders, and ensure customer satisfaction.
Responsibilities
- Greet and assist customers when they arrive for service appointments.
- Assess customer needs and provide expert advice on service options and repairs.
- Write work orders and communicate clearly with technicians regarding the needed repairs.
- Provide accurate estimates and explain costs and service details to customers.
- Follow up with customers regarding their vehicle status and ensure timely completion of services.
- Manage customer concerns professionally and work to resolve issues promptly.
- Maintain records of services and customer interactions using dealership software systems.
- Collaborate with parts department to support service operations.
Requirements
- Proven experience as an automotive service consultant or similar customer service role in the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Familiarity with dealership management software is a plus.
- Valid driver's license and reliable transportation.
Benefits
- Competitive salary ranging from $50,000.00 to $100,000.00 per year.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Paid time off and holiday pay.
- Opportunities for professional growth and development.
- Employee vehicle purchase privileges.
About the Company
RK Chevrolet is a premier automotive dealership located in Virginia Beach, VA, committed to providing outstanding service and quality vehicles to our community. We pride ourselves on our customer-first approach, a dedicated team, and a friendly work environment that values professionalism and integrity. Join us to be part of a dynamic team that is passionate about cars and customer satisfaction.
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