Southaven Kia is seeking an experienced, professional Service Advisor who knows how to manage the drive, communicate clearly, and deliver a top-tier customer experience. This role is for advisors who understand that success comes from accuracy, accountability, and customer trust...not shortcuts.
Responsibilities
- Greet customers and manage the service lane experience from write-up to delivery
- Accurately document customer concerns and recommend maintenance and repairs
- Communicate clearly with technicians, parts, and management
- Manage workflow, follow-up, and repair status updates
- Drive CSI, service retention, and first-visit resolution
- Ensure repair orders meet manufacturer and dealership standards
- Uphold safety, compliance, and quality control expectations
Requirements
- Minimum 5 years of Service Advisor experience in a dealership environment (or combined service experience)
- Brand-specific certification (Kia preferred) or equivalent OEM certification – required
- Strong understanding of service processes, warranty guidelines, and repair order accuracy
- Proven customer service, communication, and sales skills
- Ability to thrive in a fast-paced, high-volume service drive
- Professional appearance and customer-first mindset
Benefits
- Competitive compensation with performance-based pay
- Full benefits package (medical, dental, vision, 401(k))
- Established service department with strong support
- Modern facility and systems
- Opportunity for long-term growth and stability
About Southaven Kia
Located in Southaven, MS, Southaven Kia is a modern dealership committed to providing exceptional service and quality to our customers. We pride ourselves on building customer trust and fostering a professional, supportive environment for our team members.