Position Summary:
This is a Team Lead position responsible for leading installation crews and performing hands-on electronic-security work. This Team Lead role reflects progressively greater project complexity, crew leadership, troubleshooting, customer coordination, and technical independence.
Essential Duties & Responsibilities
- Lead daily field activities, assign work, verify quality, and reinforce safe work practices.
- Perform installation, programming, testing, troubleshooting, and commissioning alongside assigned technicians.
- Review drawings, scope, material requirements, and site conditions; escalate scope or schedule issues promptly.
- Coach technicians and verify accurate documentation, labeling, punch-list completion, and customer handoff.
- Maintain accurate work documentation, time records, equipment records, and customer information in company systems.
- Follow DSS safety, security, confidentiality, vehicle, and customer-service standards.
- Communicate professionally with customers, coworkers, vendors, and other project stakeholders.
- Lead larger or more complex projects and coordinate directly with project managers, general contractors, and customer representatives.
- Resolve advanced technical issues and support training of developing team leaders.
- Act as senior field lead on high-complexity integrated systems and major customer projects.
- Support field standards, quality audits, technical mentoring, and continuous improvement across installation teams.
Minimum Qualifications
- 5+ years of electronic-security/low-voltage installation experience with demonstrated leadership capability.
- High school diploma or GED; technical education preferred.
- Advanced knowledge of access control, intrusion, CCTV/IP video, cabling, power, networking, and troubleshooting appropriate to level.
- Valid driver license and ability to obtain/maintain required Texas security credentials.
- Ability to read plans, lead crews, communicate with customers, and manage multiple field priorities.
Preferred Qualifications
- Manufacturer certifications and formal leadership/safety training.
- Experience with commercial construction, commissioning, and integrated systems.
Core Knowledge, Skills & Abilities
- Professional communication and customer-service skills.
- Sound judgment, accountability, organization, and attention to detail.
- Ability to learn and use DSS software, documentation standards, and applicable manufacturer systems.
- Ability to work effectively across departments and protect confidential company/customer information.
Physical Requirements & Work Environment
Frequent driving and work at customer/jobsite locations. Ability to walk, stand, bend, reach, use hand/power tools, climb ladders or lifts as job duties require, and lift/carry equipment and materials (typically up to 50 lbs., with assistance for heavier items). Work may occur in ceilings, attics, construction areas, outdoors, and varying temperatures. Reasonable accommodations will be considered as required by law.
General Statement
This job description describes the general nature and level of work expected. It is not an exhaustive list of all duties. DSS may modify responsibilities as business needs change. Employment remains subject to applicable company policies and law.