The Experience Owner is self-motivated, imaginative, and energetic about building highly competitive digital products and experiences. They assist with driving the vision, direction, and development for Navy Federal Financial Group (NFFG)'s digital products used by our members and employees and digital experiences for NFFG products. The Experience Owner will partner closely with other members on the product team, including the Developers and UX representatives on a daily basis while also partnering with all stakeholders to ensure what is delivered fulfills strategic needs and most importantly drives a superior member experience.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal''s Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Desired Qualifications
Hours:
Locations:
5550 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
820 Follin Lane, Vienna, VA 22180
11270 St Johns Industrial Parkway South Jacksonville, FL 32246
3000 Olympus Blvd, Suite 550, Coppell, TX 75019
Analyze and monitor existing digital products and experiences to grow, serve, and retain members
Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
Assist with the execution of NFFG Digital products' priorities while maintaining the conceptual and technical integrity of the features or components for the team
Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
Assist with translating NFFG Digital Products' vision from idea to implementation throughout the software development product life cycle
Assist with managing the product backlog including refinement of features into stories with cross-functional team
Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
Regularly analyze true needs for product features and constantly push for clear understanding of value
Develop business cases and business models for new products, product features, and experience changes when appropriate
Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
Proactively work with product team to formulate creative ideas or solutions for potential issues
Stay current with technology as well as, government/policy impacts and industry best practices
Assist with determining when added product value should be pushed to members/employees
Assist with the communications/presentations to executive management
Perform other related duties as required
Analyze and monitor existing digital products and experiences to grow, serve, and retain members
Collaborate with a cross-functional team to define, refine, and launch product vision and strategy
Assist with the execution of NFFG Digital products' priorities while maintaining the conceptual and technical integrity of the features or components for the team
Influence, and motivate product team and stakeholders towards continuous improvement of product and experiences
Assist with translating NFFG Digital Products' vision from idea to implementation throughout the software development product life cycle
Assist with managing the product backlog including refinement of features into stories with cross-functional team
Partner with cross-functional teams to integrate or perform usability studies, user research, and market analysis to into product requirements
Analyze product usage, features, experiences and other empirical data and how that relates to key member needs to determine changes in product prioritization
Regularly analyze true needs for product features and constantly push for clear understanding of value
Develop business cases and business models for new products, product features, and experience changes when appropriate
Serve as an agent of change for NFFG Digital Products, looking for new ways to solve problems for members and collaborate as a team
Proactively work with product team to formulate creative ideas or solutions for potential issues
Stay current with technology as well as, government/policy impacts and industry best practices
Assist with determining when added product value should be pushed to members/employees
Assist with the communications/presentations to executive management
Perform other related duties as required