Highlights
What Youll Do: Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Healths hospital facilities. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.
Numbers & Facts
| Location | Marysville, OH |
| Industry | Healthcare Services |
| Year Founded | 1958 |
Description
What Youll Do:
- Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Healths hospital facilities.
- The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner.
- Develops and maintains a comprehensive knowledge of Memorial Healths scope of providers, services, and locations.
- Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.
What Youll Bring:
- High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.
Shift
1st
Hours
80 hours per pay
Why Join Us:
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
Time Off
- Vacation
- Sick Leave
- 11 Paid Holidays
- Personal Day
Retirement
- Ohio Public Employee Retirement System
- Deferred Compensation
Other
- Tuition Reimbursement
- Kidzlink Daycare Center
- Employee Recognition
- Free Parking
- Wellness Center
- Competitive Salaries
- Community/Family Atmosphere
Location:
- Approx. 25 minutes away from Dublin, OH
- Approx. 30 minutes away from Hillard, OH
- Approx. 30 minutes away from Delaware, OH
- Approx. 30 minutes away from Powell, OH
Memorial Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Memorial Health will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact Memorial Health Human Resources at 937.578.2701.
We look forward to seeing your application!
About Company
Mission Statement
Providing exceptional healthcare and compassionate service.
Vision Statement
Memorial, in partnership with its medical staff, employees, volunteers, and the community, is committed to being the healthcare provider of choice by:
- Delivering extraordinary clinical care and compassionate service to patients-every day.
- Continually identifying performance improvement opportunities.
- Expanding services based on community need and enhancing accessibility to care.
- Providing physical facilities and acquiring the advanced technology to exceed patient and physician expectations.
- Being the employer of choice by continuing to recruit and retain skilled staff committed to providing service excellence to patients, visitors, and co-workers.