Executive Services and People Operations Specialist

ABOUT CAMPBELL & COMPANY

Campbell & Company is a national consulting firm that serves nonprofit organizations and institutions in all sectors, including education, environment, healthcare, human services, arts and culture, associations and membership organizations, and civic and public affairs. The firm has offices in Chicago and Seattle with regional staff in the Midwest and along the East and West Coasts. Our team-based approach enhances our work and is built into our company's structure as a 100 percent employee-owned firm.

We work with organizations at critical points in their growth and development, when our expertise and partnership can have a powerful impact. We assemble versatile teams for every client engagement, working to address the challenges from every angle and crafting clear, integrated solutions.

Learn more about Campbell & Company on our website: www.campbellcompany.com.

OVERVIEW

Reporting to the Manager of People & Culture with dotted line relationships to the company's Officers (the Co-Presidents and Chief Financial & Operations Officer), the Executive Services & People Operations Specialist provides high-level administrative support to senior leadership while serving as a contributor to day-to-day people operations. This hybrid role ensures seamless executive functioning, supports organizational effectiveness, and enhances the employee experience through support of various People & Culture processes, strong relationship-building, and proactive problem-solving. The Specialist also acts as the Chicago office manager, supporting its day-to-day functions and serving as the main point of contact with building management. The Specialist is highly organized, detail oriented and thrives in a mission driven environment, while maintaining a high degree of confidentiality.

DUTIES & RESPONSIBILITIES

The Specialist will have the following responsibilities:

Executive Support (40%)

• Manage and prioritize the Co-Presidents' and CFOO's workflow, including calendar scheduling, meeting preparation, and follow-up actions
• Serve as a main point of contact between the Officers and internal/external stakeholders
• Assist in preparing materials, agendas, and presentations for Board meetings and firm-wide meetings, ensuring all content is well-organized, accurate, and ready for review by the Officers
• Coordinate internal stakeholders, timelines, and deliverables to ensure progress and accountability
• Support alignment between departments by helping clarify priorities and next steps

Project Administration: Client Experience (15%)

• For new clients and projects, set up Teams site and add/update Contact records to Salesforce as needed
• Manage and update professional services automation database system (Klient) data, including project timelines, staffing assignments, project pricing, etc.
• Schedule interviews for consulting projects as needed

Project Administration: Client Development (25%)

• Update client/constituent data (including Opportunity records) in Salesforce and Klient throughout the sales process (from lead to agreement)
• Prepare background information on leads and prospects
• Generate, proof, and finalize agreements using approved templates
• Route any necessary approvals during the sales process

People Operations (20%)

• Build strong partnerships with employees to foster trust and accountability and ensure HR needs are met with the highest level of customer service.
• Assist in maintaining up-to-date records in the firm's HRIS
• Assist as needed in the design and delivery of professional development programs.
• Assist as needed in recruiting and onboarding processes.
• Assist as needed in the planning and execution of employee events and recognition programs.

Office Administration (5%)

• Serve as main point of contact with building management
• Coordinate creation of new hire ID badges
• Submit and follow up on work orders
• Add clients/guests to building security list as requested
• Maintain compliance with building security measures and relaying important safety information
• Answer and route all calls coming into the main office number.
• Perform other light office management duties, including tidying the office space, maintaining supplies, maintaining appliances, distributing mail into appropriate slots, etc.

The Specialist may be assigned additional relevant job-specific duties and responsibilities as needed.

KEY PERFORMANCE INDICATORS

Success in this role will be measured by several key performance indicators including:

• Proactively meeting internal stakeholder needs, anticipating and navigating complex conversations with confidence
• Anticipating needs and delivering solutions beyond standard approaches, offering strategic guidance and adaptable deliverables
• Actively participating in initiatives to streamline and improve current processes and developing new processes to support business development
• Demonstrating excellent communication, project management and collaboration skills with internal stakeholders and team members.

QUALIFICATIONS

We are looking for amazing people who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives through meaningful work. This opportunity requires residence in the Chicago, IL area and a minimum of 2 days per week of in-person work. In addition, the successful candidate will possess the following:

Education and Experience:

• High school diploma or equivalent
• Three to five years experience in an administrative and/or project support role
• Experience supporting executives preferred
• Prior experience working in Human Resources a plus

Skills and Abilities

• Excellent interpersonal and communication skills
• Resourceful, proactive, and detail-oriented with strong organizational skills
• Ability to handle sensitive information professionally with discretion and tact
• Ability to work independently and cross-functionally while managing multiple projects and priorities
• Strong customer service orientation
• Ability to shift priorities quickly based on the needs of the team
• Proficiency in Microsoft Office and other CRM or database software, such as Salesforce

WORKING CONDITIONS

• Physical Requirements: This role routinely uses standard office equipment such as computers and phones. While this role requires large periods of time sitting, the incumbent must possess the ability to move throughout the office to support staff, access items, manage supplies, and interact with building personnel. The incumbent must be able to lift, carry, and move items up to 25 lbs. Campbell & Company will provide reasonable accommodation to enable qualified individuals to perform the role.

• Work Environment: This job operates in a professional office environment. The role requires an in-person work presence of at least two days per week, with additional onsite presence as needed for executive support and office management responsibilities. Individuals working remotely must maintain a work environment comparable to an office environment.

COMPENSATION & BENEFITS

The salary range for this position is $70,000-75,000. In addition, Campbell & Company offers a comprehensive benefits package that includes:

• Employee Stock Ownership Plan (ESOP) and Profit Sharing Program
• Medical, prescription, dental, vision, and life insurance
• Health Savings Account (HSA)
• Health and dependent care Flexible Spending Accounts (FSAs)
• Transportation and parking FSAs
• Commuter program
• Long-term disability coverage
• Leaves of absence
• Paid holidays and paid time off (PTO)
• Professional development opportunities
• Volunteer time off (VTO)

APPLICATION

To be considered, please apply via our website at https://campbell-company.breezy.hr/. Applicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa.

EQUAL EMPLOYMENT OPPORTUNITY

Campbell & Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are proud to partner with nonprofits to advance justice, opportunity, and equity throughout our society and we bring this same commitment to our practices and culture as a company. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Campbell & Company complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the People & Culture department via our website.