Executive Operations Management Analyst IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Executive Operations Management Analyst IV

Job Title: Management Analyst IV

Agency: Health & Human Services Comm

Department: Strategic Advisor & Dir. IT

Posting Number: 21256

Closing Date: 09/24/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $5,797.66 - $7,500.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-25

Shift: Day

Additional Shift:

Telework:

Travel:

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4601 W GUADALUPE ST

Other Locations:

MOS Codes: 0510,0570,4502,4505,8016,8840,8852,8862,8870,11A,11Z,14FX,165X,171X,35PX,37A,37F,3N0X6,46A,612X,632X

641X,70A,70D,70E,712X,732X,INF,IS,SEI13,SEI15,YN,YNS

Brief Job Description:

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

The Executive Operations Management Analyst IV performs highly advanced senior-level organizational analysis, operational research, management studies, and executive operations support for Information Technology Executive Operations (ITEO). This position reports to the CIO Strategic Advisor / Director of Executive Operations.

The role supports the CIO Strategic Advisor / Director of IT Executive Operations by coordinating high-priority assignments, executive review and approval processes, briefing materials, correspondence, and cross-divisional initiatives - advancing IT Executive Operations' mission of Driving IT Excellence through effective organizational processes, coordination, and accountability. Operating with minimal supervision and independence, the position exercises sound judgment in assisting with the management of complex, sensitive and high-visibility matters with organization-wide impact.

ITEO serves as a central coordinating function that assists and enables IT leadership alignment, operational standards, and support across IT and HHS. This position supports that mission by ensuring the timely, accurate, and coordinated execution of executive priorities, improving visibility into major initiatives, and strengthening organizational processes to enable informed decision-making.

Key responsibilities include managing, coordinating, and tracking executive initiatives, priorities, and deliverables; conducting and supporting management studies to evaluate executive operations workflows, intake processes, assignment protocols, workload trends, and request tracking practices; and administering tools such as the IT Approval Tracker to support executive-level approvals. The role also manages, assigns, and coordinates responses to IT media inquiries and open records requests, assists with obtaining approvals for legislative assignments, and Executive Commissioner correspondence assigned to IT to ensure timely, accurate, and compliant responses aligned with executive priorities.

Additionally, the position manages and supports executive review and approval processes, monitors and manages executive operations mailboxes, prepares executive communications and briefing materials for the CIO, and assists and collaborates with IT leadership, HHS partners, and program areas to complete tasks and resolve operational issues. This role advances continuous improvement by coordinating the development and maintenance of standard operating procedures, operations manuals, procedural guidance, and standardized documentation.

Essential Job Functions (EJFs):

Strategic Coordination and Executive Operations - 40%

• Develops executive responses, assesses requirements, and drives coordination across multiple leadership levels to support informed decision-making and ensure timely execution of IT initiatives, priorities and deliverables.
• Manage IT media inquiries by identifying information requirements, developing responses, and coordinating with IT and HHS stakeholders to ensure timely and accurate responses.
• Manages IT open records requests by identifying information requirements, developing responses, and coordinating with IT and HHS stakeholders to ensure timely and accurate responses in accordance with statutory and agency requirements.
• Assists with IT legislative assignments and other key priorities to support timely CIO Strategic Advisor / Director of IT Executive Operations and CIO review and approval of responses prior to submission.
• Assists with executive review and approval processes for IT Executive Operations, including tracking, organizing, and maintaining approval documentation.
• Manages Executive Commissioner Correspondence Tracking assignments by developing communications, coordinating assignments across IT, and monitoring progress to ensure timely responses and alignment with executive priorities.
• Administers and maintains the IT Approval Tracker to support executive-level approvals and workflow tracking.
• Supports business continuity efforts to ensure timely delivery of work items that advance IT priorities and organizational success.

Executive Operations Support and Coordination - 30%

• Conducts and supports management studies by consulting with leadership to identify priorities, define scope, objectives, time frames, and resource needs, and develop recommendations that improve organizational effectiveness.
• Research historical, current, and projected operational data to identify problems, root causes, process gaps, and opportunities for procedural or system improvements.
• Prepares executive briefings, decision-support materials, technical records, and reports that present and interpret data, identify alternatives, and justify recommendations for executive review.
• Monitors and manages executive operations mailboxes, including intake, assignment, tracking, and follow-up of incoming requests; evaluates priorities; coordinates draft responses with IT divisions; and supports executive decision-making through timely analysis and recommendations.

Operational Governance and Process Improvement - 20%

• Coordinates the development, update, and maintenance of Executive Operations standard operating procedures, operations manuals, procedural guidance, and standardized documentation to improve organizational effectiveness.
• Collects and analyzes workload, operational, business-practice, and workflow data to evaluate efficiency, effectiveness, conformance with established guidelines, and opportunities for improvement.
• Provides recommendations to forms, workflows, reports, and executive operations processes to streamline business practices, standardize procedures, and improve accountability.
• Evaluates operational alternatives, including improved business practices, technology-enabled processes, and contracted support models when applicable, to support effective and efficient IT Executive Operations.

Other duties - 10%

• Performs other duties as assigned.
• Attends work on an approved regular and predictable schedule.
• Keeps manager and peers informed as required or as necessary.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of organizational analysis, operational research, management studies, business process improvement, and executive operations practices.
• Knowledge of state government operations.
• Skill in analyzing complex operational issues, identifying root causes, interpreting data, and developing actionable recommendations to improve organizational systems and processes.
• Exceptional written communication skills, including executive-level briefing materials, technical reports, procedural guidance, and decision-support documents.
• Strong critical thinking, organizational, and problem-solving skills.
• Ability to exercise sound judgment and discretion in sensitive matters.
• Ability to work independently and manage multiple high priority assignments.
• Ability to collaborate effectively with executive leadership and diverse stakeholders.
• Ability to work flexible work hours to meet executive deadlines.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Bachelor's degree in public policy, Public Affairs, or a closely related field from an accredited college or university is required. Experience may be substituted for education when allowed by HHSC policy.
• Preferred, master's degree in public policy, Public Affairs, or a closely related field from an accredited college or university is required.
• Three or more years' experience supporting executive leadership in a public sector environment preferred.
• Experience in performing advanced policy analysis, policy development, or strategic analysis in a governmental, regulatory, or large organizational environment is required.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

This is a hybrid position. Selected candidate must work at the North Austin Complex (NAC) building in Austin, TX at least three (3) days a week.

Candidates for this position will be subject to a pre-employment security review to determine employment eligibility.

May require flexible work hours to meet executive deadlines.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.