EXECUTIVE IT SUPPORT SPECIALIST
SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven. This person must have excellent listening skills and excellent oral and written communication skills.
RESPONSIBILITIES:
- Provide high-level customer support with a focus on ownership and follow-through with every interaction.
- Promptly resolve challenging escalations involving hardware, software, and network issues.
- Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team.
- Design, document, deploy, and support a wide range of technologies used by the executive team in both their offices and residences.
- Provide AV and conference support for onsite and offsite meetings, events, and presentations, including the technical setup for highly visible executive sessions.
- Handle sensitive information with discretion and confidentiality.
- Manage schedules and provide after-hours and weekend support when necessary.
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate.
- 3+ years of experience in enterprise IT support.
- 1+ years of experience in executive IT support.
- Experience with Windows, OS X, iOS, or Android operating systems.
PREFERRED SKILLS AND EXPERIENCE:
- Bachelor's degree in computer science or engineering.
- Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
- Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
- Experience with video conferencing hardware and software.
- Strong general computer technology skills.
- Demonstrated knowledge in both wired and wireless network technologies.
- Excellent written, verbal, and phone communication skills, given the high visibility of this position.
- Knowledge of emerging technologies (latest and greatest hardware/software).
- Experience working with and supporting an executive client group.
- Ability to prioritize executive support issues above all else.
- Ability to make independent judgment calls to resolve urgent and critical matters.
- Ability to provide lightning-speed response to all executive support requests.
- Can-do attitude, defaulting to "yes, we will figure out a way".
- Desire to not rest until problems are solved.
- Ability to proactively test for possible failure scenarios and consider edge cases.
ADDITIONAL REQUIREMENTS:
- This role requires you to be onsite. Hybrid or remote work will not be considered.
- Willing to work extended hours and weekends when needed.
- Ability to lift 30 lbs. unassisted.