| Location | Statesville, NC |
The Executive Housekeeper works under the direction of the Assistant General Manager and/or General manager. His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness.
Primary Responsibilities
• Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning
• Verify washer and dryer equipment functioning properly
• Checks VR rooms to make sure they are vacant, clean and ready
• Checks storage area to see if there are enough housekeeping supplies
• Get updated list of the checkouts from front office; marks each housekeeper’s sheet with the new checkouts & turns off all utilities in those rooms
• Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day
• Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night
• Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed
• Makes sure that all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet are turned in to the front desk before leaving
• Assigns work to maintenance employees
• Inspection of the hotel grounds
• Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean
• Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor
• Completes performance reviews with Assistant General Manager or General Manager when time is due
• Train new housekeepers
• Other duties as assigned
Education/Experience
• High school diploma or GED preferred
• Minimum of 4 years’ hotel experience in all aspects of Housekeeping or in a large, multi-use facility required
• Minimum of 2 years supervisory experience
• Excellent written and verbal communication skills
• Must be flexible with working weekdays, weekends, and holidays
Physical Requirements
• Standing for long periods of time to inspect guest rooms and public areas
• Sitting, walking, and standing during shift
• Light lifting possible for stocking supplies and materials
• Ability to perform duties for supervised employees