Position: Executive Host Salary: Salaried/Negotiable Full-Time Location: Gaming Division Reports to: Player Development Manager
Resume is required with application
Responsibilities:
- Develop and nurture relationships with high-value players to enhance loyalty and retention.
- Identify and cultivate potential high-value players through effective relationship building and targeted communications.
- Assist declining players to optimize their offers and prevent program abuse.
- Manage and adhere to budgets to improve profit margins and revenue.
- Communicate player development initiatives effectively through various channels.
- Monitor and analyze play habits, preferences, and program usage of assigned players.
- Promote and recruit new members for the Players Club program.
- Provide leadership and support to Players Club Staff as needed.
- Maintain regular communication with players to promote upcoming events and services.
- Maintain visibility on the casino floor during events and daily operations.
- Monitor player ratings and ensure personalized service during visits.
- Coordinate player arrangements such as hotel reservations and special events.
- Provide general guest service information and assistance as required.
- Perform clerical tasks including activity logging and report submissions.
- Uphold high standards of integrity and confidentiality in all guest interactions.
- Adhere to departmental attendance and punctuality standards.
- Maintain professionalism and adherence to dress code policies.
- Comply with all rules, regulations, and policies of North Star Mohican Casino Resort.
- Be available for player contact during and outside of regular shifts.
- Adhere to the Casino’s Drug and Alcohol-Free Workplace Policy.
Qualifications & Education:
- High School Diploma or GED required.
- Associate degree in Marketing, Communications, Business, Hospitality, or related field preferred.
- Must obtain and maintain a Mohican Nation Gaming License.
- Must pass a Criminal Investigation Background Check (CIB).
- Must pass pre-employment drug screening and health screening.
- Flexible availability to work all shifts, weekends, and holidays.
- Positive attitude with strong teamwork and interpersonal skills.
- Willingness to adapt to change and participate in ongoing training.
- Demonstrated ability to maintain a satisfactory working record.
- Eligible for employer’s liability insurance.
- Must be at least 18 years old.
- Preferred a minimum of one year front-of-house gaming experience with a strong guest service record.
- Experience with player tracking systems and casino math.
- Proficiency in MS Office Suite (Word, Excel, Outlook).
- Excellent organizational and communication skills.
- Ability to prioritize tasks and work effectively under pressure.
- Strong problem-solving abilities and attention to detail.
- Ability to handle diverse and challenging situations professionally.
- Must be willing to travel. Must have a valid driver's license, reliable transportation, and insurance are required. Must obtain a Wisconsin's driver's license within 30 days of employment if applicant has an out-of-state driver's license. Must meet and maintain the eligibility to operate a personal or tribal vehicle under the driver acceptability guidelines as established by Mohican Insurance.
- Must have demonstrated ability to maintain satisfactory working record in any prior or current employment.
Work Conditions:
- Must Ability to stand, walk, talk, hear, and use hands frequently.
- Occasional stooping, kneeling, or crouching may be required.
- Ability to lift and/or move up to 25 pounds.
- Visual acuity (close, distance, peripheral, color vision, depth perception).
- Ability to work in a moderate to high noise level environment.
- The work environment is non-smoking, and dust and noise levels may vary depending on location and work area.
How to Apply: Application can be submitted online at https://mohican.com/casino-employment/. Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications.
Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance