We’re looking for an experienced and detail-oriented Executive Head Housekeeper to lead our housekeeping team. As an Executive Head Housekeeper, you will be responsible for overseeing and managing all aspects of housekeeping operations, ensuring a high standard of cleanliness and guest satisfaction.
The ideal candidate should have strong leadership skills, excellent organizational abilities, and a proven track record in executive housekeeping roles.
Responsibilities
- Oversee and coordinate the daily activities of the housekeeping team
- Develop and implement cleaning procedures and standards to maintain a pristine environment
- Train, motivate, and lead housekeeping staff to deliver exceptional service
- Conduct regular inspections of guest rooms and common areas to ensure quality standards are met
- Manage inventory levels of cleaning supplies and equipment, placing orders as needed
- Collaborate with other departments, such as maintenance and front desk, to address facility needs
- Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution
- Create and manage staff schedules to meet operational requirements
- Ensure compliance with health and safety standards in housekeeping operations
- Uphold a high standard of cleanliness and presentation throughout the property
Requirements and Skills
- Proven experience as an Executive Housekeeper or in a similar leadership role preferabely in hospitality industry
- Must be proficient with English and Spanish
- Strong leadership and organizational abilities
- Excellent communication and interpersonal skills
- In-depth knowledge of cleaning techniques, materials, and equipment
- Ability to train and motivate a diverse team
- Good problem-solving skills and the ability to handle guest issues professionally
- Familiarity with housekeeping software and tools
- Flexibility to work weekends, holidays, and varied shifts
- Integrity and a customer-focused mindset
- Mimum High School Diploma in Hospitality, Management, or a related field is a plus
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