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Executive Director of University Events and Operations

George Mason University

Fairfax, Virginia

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JOB DETAILS
SKILLS
Background Investigation, Brand Marketing (Branding), Catering Services, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Support/Service, Documentation, Event Management, Forecasting, Leadership, Marketing, Operational Strategy, Operations Planning, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Public Safety, Regulatory Requirements, Risk, Risk Management, Service Delivery, Space Operations, Strategic Planning, Succession Planning, Sustainability, Systems Analysis, Time Management, University/School Policies
LOCATION
Fairfax, Virginia
POSTED
19 days ago
Department: Office of University Branding

Classification: Administrative Faculty

Job Category: Administrative or Professional Faculty

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

Motor Vehicle Records Check: Yes

About the Department:

The Office of University Branding at George Mason University is responsible for telling the Mason story. Relying on a team of highly skilled communicators and marketing professionals, the department builds awareness and support for the university, develops and protects the brand, and shares important and timely information with the Mason community and its external partners.

About the Position:

The Executive Director of University Events and Operations provides senior operational, strategic, and policy leadership for University Events and Operations. Serves as the institutional authority for event systems, scheduling governance, operational standards, and cross-functional coordination. Ensures university events advance institutional priorities, comply with policies and regulatory requirements, mitigate risk, support leadership continuity and succession planning, and deliver a consistent, high-quality experience across all event types.

This position is open to current employees only. External applicants will not be considered.

Responsibilities:

Strategic Leadership and Institutional Governance
  • Provides executive-level leadership and institutional oversight for university-wide event operations, including event scheduling and space management systems (25Live), operational standards, and service delivery models;
  • Serves as the institutional authority for event-related governance, policies, procedures, and practices impacting academic, administrative, and external-facing units; and
  • Develops and implements university-wide policies and strategic plans related to events, space utilization, operational readiness, and institutional preparedness.
Event Scheduling and Space Management
  • Provides executive oversight of university-wide event scheduling and space utilization systems, including institutional governance of 25Live; and
  • Establishes standards for space use, setup requirements, documentation, workflows, approval pathways, and utilization practices to ensure scheduling accuracy, effective space use, continuity of institutional knowledge, and a consistent client experience across all schools, departments, and recognized student organizations.
Operational Oversight, Systems Governance, and Analytics
  • Oversees the design, governance, and continuous improvement of systems and processes that support scalable, compliant, and consistent event operations;
  • Owns institutional governance of the event scheduling database (25Live), including system configuration standards, training models, user access protocols, data integrity, documentation, and reporting; and
  • Develops and manages performance metrics, analytics, and utilization reports used by senior leadership to evaluate effectiveness, inform planning, forecasting, policy decisions, and long-term operational sustainability.
Cross-Functional Coordination and Service Provider Oversight
  • Serves as the executive liaison between University Events and Operations and campus service providers, including facilities, public safety, parking, technology, catering, and Event Services;
  • Establishes coordination frameworks, escalation protocols, accountability standards, and continuity plans to ensure operational readiness for routine, high-profile, high-impact, and high-risk events; and
  • Ensures alignment between event operations, service providers, and institutional priorities.
Customer Service Standards and Institutional Representation
  • Defines and oversees the university's event service delivery model;
  • Establishes customer service standards, performance metrics, and training expectations to ensure a consistent, professional, scalable, and policy-compliant client experience that is not dependent on individual role holders; and
  • Represents the university professionally in internal and external event-related engagements.

About the Company

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George Mason University