Role Summary
The Executive Director of Restaurant Technology leads all technology services for Potbelly, ensuring our restaurants run smoothly, efficiently, and with consistent guest experience. This role serves as theà single strategic voiceà connecting Potbellyââ¬â¢s business needs with RaceTrac Technology.
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Youââ¬â¢ll guide the strategy, delivery, and alignment of Potbellyââ¬â¢s entire tech ecosystem while simplifying complexity, driving clarity, and ensuring all teams move forward together.
Key Responsibilities
Serve as theà primary conduità between Potbelly leadership and RaceTrac Technology, ensuring priorities, messaging, and execution are unified.
Own Potbellyââ¬â¢s strategy full restaurant tech stack forà rollouts, operating systems, back office, digital ordering integrations, Workday integrations, and financial system connections.
Lead crossââ¬âfunctional communication and alignment across Operations, Digital, Data Analytics/Reporting, Menu Management, Shop Support, and Franchise leadership
Represent IT inà Executive Leadershipà &à Franchise Advisory Councilà meetings and other senior leadership forums.
Manage key Potbelly Support functions including but not limited to Potbelly Menu Management, New Shop Openings, Field Support
Drive the integration and improvement ofà restaurant support/help deskà services.
Simplify complex technology concepts into clear, actionable communication for nonââ¬âtechnical audiences.
Build and manage clear, accurate budgets for Potbelly technology initiatives.
Travel as needed to build strong relationships with field teams and franchisees.
Partner closely with Potbelly Ops Services and other support teams to ensure smooth rollout and adoption of technology in the field.
Success Measures (First 3ââ¬â6 Months)
Build and manage clear, unified communication across Potbelly and RaceTrac Technologyââ¬âone voice, one message.
Strong partnership with Potbelly leadership, reducing operational friction and improving clarity.
Visible improvement in restaurant support responsiveness and alignment.
Smooth execution of any restaurant technology systems including but not limited to Toast POS, Crunchtime Backoffice, Workday HRIS & Accounting, digital & loyalty integrations.
Establishment of predictable, transparent budgeting and planning processes.
Trusted relationships built with franchisees, field leaders, and crossââ¬âfunctional partners.
Required Skills & Experience
10+ years of experience inà restaurant, QSR, fastââ¬âcasual, or retail technology.
Proven leadership ofà restaurant technology and field support ecosystems
Strong project and program management skills; able to lead large, crossââ¬âfunctional initiatives. à Preferred: à PMP or PMI certifications
Exceptional communication skillsââ¬âable to simplify complex topics into clear, concise messaging.
Working knowledge of:
POS (TOAST preferred)
Back office systems (CrunchTime)
HRIS & Accounting Systems (Workday)
Digital/web/app integrations
Data, Analytics & Reporting tools (Power BI familiarity)
Key Operating Systems impacting shop, field and Franchisees
Strong financial acumen; able to build and manage clean, accurate budgets.
Ability to work in a sharedââ¬âservices environment and influence w