The Executive Account Manager is responsible for managing and expanding a strategic partnership with Blackstone and serving as the primary relationship owner for its portfolio companies. This role operates as a senior client-facing leader acting as a trusted advisor to executive stakeholders while ensuring seamless onboarding operational execution and long-term account growth across a complex enterprise portfolio. The ideal candidate brings experience supporting private equity-backed organizations managing large enterprise portfolios and driving cross-functional execution in regulated or highly complex environments.
Duties and Responsibilities
- Executive Partnership & Strategic Account Management
- Own and manage the enterprise relationship with Blackstone and its portfolio companies
- Serve as the primary executive point of contact for senior stakeholders across the partnership
- Develop and execute strategic account plans aligned to Blackstones investment strategy and portfolio growth objectives
- Build trusted long-term relationships by aligning solutions to business financial and operational goals
Portfolio Company Onboarding & Lifecycle Ownership
- Lead onboarding for newly acquired portfolio companies ensuring consistent high-touch enterprise experience
- Assess enterprise needs and recommend tailored solutions aligned to each companys operational requirements
- Manage the full account lifecycle including onboarding, adoption, expansion, and renewal
Contract Negotiation & Financial Stewardship
- Negotiate complex enterprise agreements including direct and GPO-aligned contracts
- Partner with legal, finance, and compliance teams to ensure contract accuracy, profitability, and performance
- Maintain financial accountability across assigned accounts including forecasting and portfolio health
Cross-Functional Leadership & Program Execution
- Orchestrate cross-functional teams across sales, operations, provisioning, billing, and leadership
- Own escalation management and issue resolution ensuring accountability and timely outcomes
- Translate executive-level customer needs into clear internal execution plans
Revenue Growth & Portfolio Expansion
- Identify and drive expansion opportunities across portfolio companies
- Support renewal strategy, pricing alignment, and long-term growth initiatives
- Balance revenue performance with customer satisfaction and retention
Reporting Analytics & Executive Communication
- Manage portfolio performance metrics, lifecycle reporting, and account insights
- Prepare executive-level updates, QBRs, and strategic reviews for internal leadership and Blackstone stakeholders
- Maintain accurate CRM documentation, forecasting, and reporting
Required Qualifications
- 7-10 years of experience in executive account management, strategic accounts, enterprise sales, or customer success
- Proven experience managing large complex enterprise or private equity-backed portfolios
- Strong executive presence with the ability to influence senior stakeholders
- Demonstrated success leading cross-functional teams without direct authority
- Exceptional communication, analytical, and problem-solving skills
Preferred Qualifications
- Experience supporting private equity firms and portfolio companies
- Background in telecommunications, SaaS technology, or infrastructure services
- Experience working with Fortune 500 or highly regulated enterprise clients
- Comfort operating in a fast-paced, high-growth environment with shifting priorities