Eviction Diversion Program Intake Specialist (Part-Time)

CORA Services is a dynamic and growing not for profit organization in Philadelphia. For more than 50 years, CORA has served children and families experiencing emotional, academic and social challenges that impact their development and productivity. Our mission is to empower children, young people and families to thrive through quality and compassionate service.

CORA Good Shepherd Mediation is currently seeking a Part Time Intake Specialist in its busy Eviction Diversion Program (EDP), to work on the front lines of the City of Philadelphia’s nationally recognized Eviction Diversion Program (EDP), which provides an opportunity for landlords and tenants to resolve residential rental disputes without going to court. CORA GSM processes 500-600 EDP applications (intakes) weekly and manages the mediation portion of the EDP.

To participate in EDP, landlords must submit a request on a City online portal outlining the circumstances of their intention to evict, along with tenant contact information and documentation to facilitate the diversion process. The major responsibilities of the EDP Intake Specialist are to review these landlord requests, provide guidance to landlords whose applications are rejected (usually for missing information), ensure applications receive the correct services based on their needs, and screen for fraudulent applications.

HOURS:

This is a part-time position, typically 15-20 hours per week, most of which must be during regular business hours (9 AM – 5 PM). Most work is remote, with required weekly virtual meetings and occasional in-person trainings and meetings at the CORA Services building in Fox Chase.

Starting Rate:  $19.94 per hour

Rate increases based on experience and credentials.

All CORA team members are expected to uphold the mission, vision and values of CORA Services which includes valuing all individuals and supporting each individual’s potential for growth.

In addition, as an Eviction Diversion Program Intake Specialist your duties will include:

• Achieve a strong working understanding of the EDP program and its various service offerings.
• Develop expertise in all application requirements, as well as policies and procedures for application processing.
• Take responsibility for a large number of complex and multi-faceted applications each day from the City’s QuickBase portal to guide their entry into the program. For each application:
  • Identify whether it possesses all necessary components for approval.
  • Verify that it is designated for the correct set of program services based on participant needs and program capabilities.
• • Approve or deny based on established criteria.

• If Denied, provide appropriate instructions for correction.

• Engage with landlords by phone and email to assist in getting their applications approved.
• Conduct outreach to landlords to discuss their specific needs and advise them on the best pathway for their needs.
• Answer questions from landlords and tenants about EDP, rental assistance, and mediation. 
• Screen for potentially fraudulent applications and report promptly to supervisor.
• Assist with other tasks as needed.

The EDP Intake Specialist will have the opportunity to observe mediations and to participate in mediation trainings offered by CORA GSM. 

QUALIFICATIONS:

• High school diploma required; bachelor's degree preferred.
• Strong proficiency with Microsoft Office, particularly Outlook and Quickbase
• Strong attention to detail is a MUST
• Experience with data entry and record keeping
• Ability to quickly and easily adapt to program and software changes
• Excellent organizational and time management skills
• Professional written and oral communication skills
• Some knowledge of mediation or landlord-tenant issues in Philadelphia a plus, but not required

If you have incredible attention to detail, a passion for making a difference in the community, and a desire to work in a caring, supportive environment, then this opportunity is for you! Apply here and connect with us today. 

CORA Services Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religious creed, sex, national origin, age, disability or genetics.