EVENTS TEAM MEMBER - Paradise Coast Sports Complex PARA SFM, LLCLOCATION: Naples, FL DEPARTMENT: OPERATIONS REPORTS TO: DIRECTOR OF OPERATIONS STATUS: PART-TIME (NON-EXEMPT)ABOUT THE COMPANY:Paradise Coast Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Naples, FL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Paradise Coast Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to always display a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Guest ServicesEvent ticket and wristband concessionsGreet guests and provide information and wayfinding as needed Provide courteous and friendly first-in-class service to all guestsRegister guests for leagues, camps, clinics, drop-ins, etc. Be knowledgeable about facility programs (format, pricing, meeting dates/times) Operate multi-line phones Record and file waivers and event information Maintain confidentiality with guest and Team Member information Resolve all guest concerns and complaints and/or direct to appropriate Manager Know and enforce the facility's policies and procedures Operate cash register and ticket softwareComplete special projects, daily assignments and other duties as directed by managementAssist with the layout and painting of multipurpose field as neededPerform janitorial and general maintenance dutiesEvent/equipment set-up and tear downMINIMUM QUALIFICATIONS:Flexible work schedule (e.g., nights, weekends, holidays)Excellent communication skills, both verbal and writtenAbility to maintain focus in a high-volume, fast-paced environmentMust have excellent guest service skillsMust be detail-oriented and have outstanding organizational skillsAbility to multi-task, prioritize, and remain calm and focused in difficult and stressful situationsMust be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team MembersMust work well with othersMust take personal initiative for the betterment of the team and venueCommitment to the safety and well-being of othersCustomer service and cash handling experience preferred or quick study Must be 18 years of age or olderWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 40 pounds waist highMay be required to sit or stand for extended periods of time Will be required to operate a computerFacility has intermittent noisePREFERRED:Have a basic understanding of sports
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