Events Assistant - The REMI Hotel

SUMMARY

The Events Assistant provides support to the Assistant Director of Private Events, AZ. They will assist with implementation and execution of The REMI Hotel's on-site food and beverage event operational standards, procedures, and execution while ensuring the highest level of guest satisfaction related to the guests' experience. They are responsible for planning, organizing, and managing all aspects of private events and catering services. They are responsible for planning, organizing, and managing all aspects of private events and restaurant communication. They will work closely with the restaurant leadership teams to ensure proper communication for accurate event execution. This includes coordinating with clients, managing logistics, ensuring excellent service delivery and achieving financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Relationships, Sales & Inquiries

• Manages and maintains relationships with current and previous clients.
• Strives to bring in and look for updated technology and industry trends.
• Responds to all inquiries within 24 hours.
• Continues to drive sales opportunities for the company.
• Independently focus on revenue and sales opportunities for each concepts.
• Find creative marketing opportunities for revenue generation.
• Strong organizational, leadership and communication skills to create memorable experiences and maintain high guest satisfaction.
• Connect with clients to understand their event and catering needs, preferences and budgets.
• Tour clients of the restaurant to understand the spaces better.
• Stay ahead of industry trends, understanding the market, surrounding areas (i.e. restaurants, businesses, hotels, etc).
• Active in industry events, connecting and actively promoting AHG restaurants and private event opportunities.
• Design and proposed tailored event and catering solutions include menus, layouts and timelines.
• Continue to strive for future sales opportunities with rebooking events and inquiring about other types of events.
• Continually hunting for sales opportunities through cold and warm calls.
• Create sales goals for each restaurant.

• Work with the Marketing Department to ensure that all websites, photos and event materials are accurate and current for the development and execution of marketing plans.

Event Booking

• Manages and maintains relationships with each restaurant.
• Ensure accurate BEO's represent the guests' expectations, they are communicated and executed correctly by the restaurant's leadership teams.
• Manage clients with menu planning, food and beverage coordination, floorplans, timelines, rentals, etc.
• Manages and maintains vendor relations.
• Continually finds creative ways to build connections and go above and beyond for clients.
• Update OpenTable for all events and updates.

Restaurant Team Communication

• Manages and maintains relationships with each restaurant.
• Ensure proper communication with all restaurants regarding all BEOs.
• Ensure timeliness and smooth execution of all food and beverage orders.
• Communicates all special requests properly with all required parties.
• Develops, trains and motivates restaurant teams that are responsible for executing all BEO's.
• Calendar management in coordination with management and associated parties i.e.- valet, florists, cleaning crew etc.
• Correctly check and sort the Events Book (and board) to reflect Tripleseat.

Financials & Follow Up

• Follows up with clients after events.
• Achieves budgeted revenues and personal sales goals.
• Develop new accounts, maintaining existing accounts and implement catering strategies to achieve catering revenue goals and maximize profits for the company while maintaining guest satisfaction.
• Follow up with the client after all events to receive feedback and find opportunities for improvement.
• Approve/track all spending and prepare any necessary paperwork in a prompt and organized fashion.
• Organize and audit all financials for events including but not limited to; running deposits for contracts, accurate checks, vendor payments, sending guest receipts, submitting commission in a timely manner.
• Assists with driving marketing plans to meet and surpass sales goals and expectations set by P&L projections and budgets.

Leadership

• Strong communication with the Private Events Department and Guest Services teams in California and Arizona.
• Collaborate with internal teams (kitchen, leadership, hourly team and marketing department) to ensure seamless executive and clear alignment on events and needs.
• Develop event timelines, floorplans and detailed run sheets.
• Manage event setup, execution and breakdown with each location's leadership teams.
• Ensure that the BEO is executed to the guests expectations, standards and AHG standards.
• Execute and maintain quality and consistency of food and service with full adherence to standards; to acquire and protect restaurant sales – act with a sense of urgency, be friendly, professional, and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed, friendly, and courteous service.
• Represent The REMI Hotel in a positive and professional manner.

SKILLS AND QUALIFICATIONS

• A minimum of 1-3 years of catering sales experience.
• Bachelor's degree in business, hotel/restaurant management in a related field, and/or appropriate combination of education and experience
• Demonstrated financial acumen with proven track record for generating revenue growth.
• Must possess a strong knowledge of food and wine for menu development.
• Knowledge of food and beverage financials, operational procedures, controls, and administration.
• Awareness and ability to perform all sales-related functions.
• High proficiency in all Microsoft Office, Slack, and Google Suite programs. Experience with Tripleseat & OpenTable is a benefit but is not required.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Must be detail oriented and have ability to multi-task.
• Possess strong verbal, constructive, and clear communication skills.
• Self-motivated and performance driven.
• Punctual, regular and reliable attendance.
• Positive attitude.
• Time management skills.
• Maintains confidentiality.
• Able to work extended or irregular hours, including nights, weekends and holidays.

REMI F&B

Our Mission

To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

What Makes Us Unique

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do. We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

PHYSICAL REQUIREMENTS

The physical requirements listed below are examples of those the Private Events Manager may need to perform in order to carry out essential job functions:

• Persons performing service in this position will exert 50 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• This type of work involves a combination of sitting, walking, and standing for periods of time.

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of this job.

WE OFFER:

• $25-$30 per hour + Commission
• Medical/Dental/Vision Insurance
• Free meal per shift
• Growth & Development opportunities