Events and Operations Manager - ByteDance

Bon Appetit

Salary: $85,000 - $95,000 / year

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Short Description

The Events and Operations Manager serves as the primary point of contact for all catering and hospitality events across the ByteDance campus. This role is responsible for managing the entire event lifecycle- from client communication and planning through execution and post-event coordination- while ensuring an exceptional hospitality experience.

Working closely with culinary, operations, and client stakeholders, the Events and Operations Manager will oversee catering requests, pop-up activations, chef demonstrations, and other special events. This individual will manage all event correspondence, coordinate logistics with onsite teams, and ensure seamless execution. As the catering program continues to grow, this position offers the opportunity to build and lead a dedicated events team.

This is an ideal opportunity for a highly organized hospitality professional who thrives in a fast-paced environment, excels at relationship management, and enjoys creating memorable guest experiences.

Job Summary

Key Responsibilities:

• Serve as the primary client contact for all catering requests, special events, chef demonstrations, pop-ups, and hospitality activations.
• Manage event inquiries, proposals, confirmations, and client communications through CaterTrax and ByteDance's internal communication platforms.
• Coordinate event logistics with culinary, operations, and front-of-house teams to ensure flawless execution.
• Develop detailed event timelines, production schedules, and operational plans while anticipating and resolving potential challenges.
• Partner with onsite leadership to deliver exceptional hospitality experiences that exceed client expectations.
• Plan, organize, and execute promotional events and campus activations that drive engagement and participation.
• Monitor event budgets, labor utilization, and operational expenses while identifying opportunities to improve efficiency and service.
• Ensure all food safety, sanitation, and workplace safety standards are consistently maintained.
• Support day-to-day café operations as needed while maintaining operational excellence.
• Recruit, train, coach, and develop team members as the events program expands.
• Analyze event performance, client feedback, and operational metrics to drive continuous improvement.
• Perform other duties as assigned.

Preferred Qualifications:

• Bachelor's degree in Hospitality Management, Business, Event Management, Culinary Management, or a related field is preferred.
• 3+ years of experience in catering, hospitality, event management, corporate dining, hotel, restaurant, or conference services.
• Experience managing high-volume catering operations and coordinating multiple events simultaneously.
• Strong client relationship management and communication skills with a hospitality-first mindset.
• Experience using catering management software such as CaterTrax or similar event management systems preferred.
• Exceptional organizational skills with the ability to prioritize competing deadlines in a fast-paced environment.
• Strong operational and financial acumen, including budgeting, labor management, and cost control.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and the ability to quickly learn new technology platforms.
• ServSafe Certification or local Department of Health Certification preferred.
• Flexible schedule with the ability to support occasional early mornings, evenings, or special events as business needs require.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Req ID: 1546929

Bon Appetit

Allison Murphy