Company Description
Hello, art person! We’re so glad you’re here.
When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the “traditional” forms you’re used to seeing in galleries. Nobody knows that better than Portland. Our city is bursting with all kinds of art forms–from craft beverages and comic books to artisan chocolate and collectible sneakers. There’s no one way to make art, and there’s no one way to be an art person.
That’s why you belong here. We’re a place that has room for all kinds of art (and art people).
We are a dynamic institution with multiple locations. Adjacent to the Museum campus in downtown, Portland, PAM CUT // Center for the Untold Tomorrow is an inclusive, modern, and welcoming hub serving a broad range of artists and audiences across all media art. Also nearby is the nonprofit Rental Sales Gallery representing regional artists. Across the river, in SE Portland PAM CUT’s Tomorrow Theater embraces cinematic storytelling in all its form through unique one-night-only events.
Job Description
The Event Support Staff role at the Portland Art Museum assists the PAM Venues department in setup and take down for all events from external weddings and fundraisers to internal gallery events and meetings. Additional support is provided as coat check, janitorial, wayfinding, and crowd control services.
This is a fast-paced, physically demanding position that requires excellent organization and time management skills. Event Support Staff are the backbone of the Museum's events, often working within a tight time frame to complete multiple tasks. Events would not be possible without the hard work of the event support staff crew, who do everything from setting tables to deep cleaning carpets and providing mid-event custodial support.
This role's workflow will change depending on the season. During busy event seasons, the emphasis is on room setup and event support. During the slower seasons, the emphasis shifts to the upkeep and improvement of our venues and equipment.
In this role, you will
- Provide exceptional customer service in all interactions with museum visitors and clients, fostering a welcoming, friendly, and approachable environment.
- Set and strike furniture in a safe manner.
- Fulfill setup duties by setting banquet furniture in event spaces in compliance with local life safety regulations.
- Fulfill custodial duties in advance of, during, and after events by stocking supplies, thoroughly cleaning and maintaining restrooms, collecting and disposing of garbage and recyclables, and providing a speedy response to spills or other custodial duties.
- Maintain ballrooms and other event spaces through painting, regular vacuuming, and carpet scrubbing.
- Crowd control duties, such as watching events during lunch breaks and conducting fire watch.
- Fulfill coat check duties by checking event attendees’ various coats, umbrellas, and bags.
- Monitor events to ensure the safety of guests,staff, and museum property.
- Maintain all equipment relevant to their position and uphold a high level of customer service while fulfilling all their duties.
- Adhere to event safety standards.
- Keep track of schedules/timelines, both for the day and week.
- Identify and positively resolve client issues in the moment or elevate with care to the Production Supervisor.
Additional (Secondary) Responsibilities
- Maintain and track an active inventory of furniture, tools, and event items.
- Repair broken furniture, signs, and other miscellaneous items that have been damaged.
- Fulfills administrative duties in the Event’s office by helping with items such as data entry, filing, and running errands.
- If comfortable and qualified, occasional driving of company van to pick up various supplies and do drop-offs.
- Performs other related duties as assigned.
- Performs other related duties as assigned
On The Job Training Required, within windows as listed
- Learn the events departments emergency response plan and the locations of all fire extinguishers and AED/first aid kits (on the job within first week)
- Learning certain fire codes and ADA requirements (on the job, within first month)
- Best methods of laying out a room consistently (on the job, within two months)
- Locations of furniture and custodial supplies (on the job, within first week)
- Cleaning methods for equipment (on the job, within one month)
- Bloodborne Pathogen Training (on the job training)
- Software (Ungerboeck Hub, WhenIWork, Gmail, Google Docs, Google Calendar, Excel), (on the job, within first month)
- Knowledge of events inventory (on the job, within first month)
- Maintenance and repair procedures (on the job, within first three months)
To be successful in this role, you have these requirements
- High school diploma or equivalent, preferred but not required.
- 1 year events set-up and teardown or custodial experience preferred.
- Knowledge of custodial procedures including the use of a carpet scrubbing machine.
- Outstanding organizational skills. Prioritize the work and complete projects in a timely manner.
- Attention to detail and maintain calm under pressure.
- Knowledge of coat check and crowd control roles preferred.
- Function well in a busy work environment, working independently and as part of a team and receptive to supervisory direction.
- Carry out written or oral instructions, generally in a sequence or with scheduled work activities occurring on a regular basis.
- General knowledge of the museum's venue and meeting spaces and the equipment storage that supports them.
- Be respectful of diverse identities. Comfortable with and desire to engage all clients.
- Previous experience with Interior painting and basic building maintenance including drywall patching desired, not required.
- Previous experience with hand and power tools and general knowledge of basic fabrication techniques desired, not required.
If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.
Job conditions & physical activities
- Schedule/Hours: Occasional, 4 hour minimum - 12 hour shifts, prefer at least 1 day per week availability (Schedule will be based on business needs and hours per week will typically not exceed 18)
- No travel
- Can be substantial overtime depending on events calendar
- Evening hours
- Close work with chemicals; cleaning supplies
- Onsite/Not Remote
- Continuously stand, walk, bend, use fingers and hands to handle material, tools or equipment, and reach with hands and/or arms
- Occasionally sit, balance, stoop, kneel, crouch, or crawl
- Occasionally climb stairs or ladder (up to 20ft above the ground)
- Frequently lift/push/pull heavy items with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for assistance of others or of equipment as necessary
- Frequently lift 13lbs above shoulder height
- Frequently lift 59lbs from floor height. Will adhere to SAIF standards if lift weight is above 59lbs
- Push or pull carts up an incline and safely roll down the incline. Weight can be 200 lbs. and require a team effort
- Activity varies from lifting a heavy object for a few seconds, to carrying heavy objects across large ballrooms
This list highlights key physical and environmental conditions related to the role but is not an exhaustive representation of all job requirements. Additional tasks and expectations may apply based on operational needs.
Benefits
- This role is non-exempt/hourly and on-call/occasional
- The budgeted compensation falls within pay grade B ($16.80 minimum - $18.78 midpoint - $20.76 maximum), based on experience.
- Shift differentials (for hourly/non-exempt staff working onsite):
- Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
- Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
- Accrued sick time
- Employee discounts
- Transportation Perk
Application Process for Event Support Staff
Ready to join our team? To be considered please submit your resume, cover letter, and four references. Incomplete applications will not be considered. Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled.
Application deadline
We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.