Event Supervisor - North Woodstock, NH

At Ice Castles we have fun at our jobs and create lifelong memories for our guests. We depend on our positive, guest-oriented event staff to ensure that every interaction with our guests makes a positive impact and are looking to grow our team. We need outgoing, friendly, motivated individuals who can thrive in a fast-paced, service-oriented environment and who will create magical moments guests will remember for a lifetime.

The Ticketing Supervisor is responsible for the management of 15-20 Event Staff Members to execute the operations inside the ticketing office. The overall objective is to create a smooth and easy process for Ice Castle guests to check in at the ticketing office. Specific responsibilities include the following:

ESSENTIAL FUNCTIONS:

• Assist Event Manager with hiring and training of all ticketing staff.
• Provide training for ticket scanning, cash handling, and resolve any challenges that may arise.
• Facilitate the top-notch guest experience by overseeing the smooth and safe running of the ticketing office.
• Keep constant communication with Event Manager to ensure discounts and coupons are following proper redemption procedures and electronic ticket issues are documented and resolved.
• Lead the ticketing staff with a positive and enthusiastic approach in all aspects of guest interaction at all times.
• Support the Event Manager with scheduling of box office to ensure proper coverage and staff utilization for the delivery of excellent guest service.

HOURS: Full time hours from the beginning of December through end of the season. Must be able to work evenings and weekends.

JOB REQUIREMENTS:  Required to work outside with various weather conditions. Ability to stand for extended periods. Must be able to respond to emergency situations. Employees must regularly lift and/or move up to 15 pounds.

PAY: Starting at $20 per hourEnd of Season Bonus available!