REPORTS TO: Event Supervisor/ Manager
FLSA STATUS: Hourly Non-Exempt
Position: Usher/Ticket Taker
POSITION SUMMARY
Part-time event based only
This position works all ticketed events and some non-ticketed events.
USHER/TICKET TAKER JOB DESCRIPTION
Ticket Takers - Entry Doors
- Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.
- Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor.
- Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.
- Courteously request that each Guest hold his or her own ticket.
- Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number
and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.
- Scan/tear tickets and return the appropriate portion to the Guest.
- Communicate via radio to control access for employees, media, VIP's and participants.
- While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility.
- Report all intoxicated or disruptive fans outside the doors to security.
- Screen for bottles and cans at all entry gates.
- Direct disabled Guests to the proper entrances.
- Report all Guest and employee injuries to your Supervisor and EMS immediately.
- When necessary- count your ticket stubs after the Supervisor closes your door.
Ushers - Seating Areas
- Listen attentively to Guests' questions, concerns or suggestions and be prepared to answer their questions.
- Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.
- Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.
- Face the incoming Guests (not the floor) while standing at the top of your section.
- Greet and assist Guests and answer any questions that arise.
- Check tickets for valid date and seat location; direct or escort Guests to the proper location.
- Direct and escort Guests with ticket problems to Customer Service.
- Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.
- Scan your assigned area for cans, bottles, and any alcohol related problems.
- Be alert for any objects being thrown from the seating areas and from areas above your area.
- Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.
- Watch for seat jumpers to protect the integrity of the tickets.
- Prevent Guests and vendor from blocking walkways and aisles.
- Direct guests to the designated smoking areas.
- Direct and control the exiting of Guests in the event of an emergency evacuation.
- Report any incidents to your Supervisor, and complete an incident report, if necessary.
- Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.
- Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind.
- Turn in all lost and found articles to the Information desk.