The Event Sales Manager is responsible for overseeing the team of Event Sales Coordinators across multiple locations. As the Event Sales Manager, your first responsibility is to ensure a great experience for customers booking their events on our properties. You must be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues Event Sales Coordinators are facing. Additional duties include growing a strong and reliable team, defining operational procedures, monitoring and meeting sales targets, and continually working to scale the team by introducing efficiencies into the overall operations.
Responsibilities:
- Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
- Demonstrates and supports a culture of diversity, equity and inclusion
- Hiring, training and coaching the Event Coordinators
- Develop operational guidelines to maximize guest experience and ensure effective customer communication, event planning, and contract preparation is happening
- Help Event Sales Coordinators with larger events as needed
- Ensure team is meeting the financial targets for inbound events
- Ensure the team is booking space on the property within the documented guidelines
- Act as the point of escalation guiding Event Sales Coordinators through difficult calls or issues, diffusing angry guests, or handling issues that cannot be fielded by the EC
- Remain in contact with restaurant staff to ensure guests are having a superior experience, events are organized and successful and address any concern
- Regularly check-in with the Event Sales Coordinator team to give organization updates, answer their questions, offer continuous learning opportunities
- Review call center data to ensure proper coverage of inbound phone calls
- Maintain documented procedures and continually look for ways to improve or streamline processes to better support our guests
- Monitor software updates and training to roll out to the team
- Maintain professional and technical knowledge by tracking emerging trends in Event Operations Management
- Taking on other tasks or projects to support employees, other managers, and call center operations
Key Qualifications:
- Bachelor's Degree required
- Minimum five (5) years direct related work experience required
- Experience in event sales, catering sales, or related field experience
- Experience in outbounding
- Ability to multitask and remain calm under pressure
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Knowledge of management principles and familiarity with company products, services, and policies
- Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis
Benefits:
- Medical, Dental, Vision Insurance
- Life Insurance
- 401K + Company match
- 20 days of PTO each year
- 4 Volunteer PTO days each year
- Thanksgiving and Christmas holidays
- Employee Perks