Event Productions Host (Part-time Seasonal)

Event Productions Host - Part-time Seasonal

Join our Events team and help bring to life ZooTampa's award-winning seasonal celebrations like Creatures of the Night and Christmas in the Wild! We are seeking Event Productions Hosts to support the safe and efficient operation of guest attractions while delivering exceptional service in a fast-paced, immersive environment.

Position Summary

The Event Productions Host role supports the Event Production team in ensuring the success of seasonal consumer events. Key responsibilities include safely and efficiently operating event attractions, delivering exceptional guest service, resolving conflicts promptly and professionally, and providing accurate information to guests.

Who We Are

ZooTampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1.2 million visitors annually. We have grown to what now encompasses 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country's most family-friendly zoos.

Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

Join us and become a part of creating unforgettable natural connections!

Your day to day

Essential Functions (including but not limited to):

• Responsible for the attentive and safe operation of assigned event attractions in compliance with established safety protocols.
• Delivers exceptional customer service to guests, including when enforcing policies and procedures related to guest and employee safety.
• Assists with the set-up and strike of attraction queue lines, maintains cleanliness of the queue lines and assigned attractions, and helps guests with entering and exiting attractions.
• Communicates promptly with upper management when issues or conflicts arise to ensure timely resolution.
• Other duties as assigned, needed or requested.

What are we looking for?

Qualifications and Experience:

• High School diploma or equivalent required, but a comparable amount of training and experience may be substituted for the minimum educational requirements.
• Customer service experience preferred.
• Experience in hospitality, attractions and/or theatre is preferred.
• Ability to work independently and as part of a hands-on team.
• Must be flexible and have the ability to multi-task in a fast-paced environment while maintaining a positive attitude with guests and employees.

Required Availability

• Must be available on the following orientation, training, and rehearsal dates:

• ZooTampa New Hire Orientation: September 9th 4:30PM-8:30PM - Alternative orientations are only available on select Tuesday and Wednesday mornings.

• Creatures of the Night training: September 18th 5:00PM-7:00PM

• Christmas in the Wild training: November 13th 5:00PM-6:00PM

• Must be available to work 3:00PM-10:30PM for all the following Creatures of the Night event nights:

• September: 25th, 26th

• October: 2nd, 3rd, 9th, 10th, 11th, 16th, 17th, 18th, 23rd, 24th, 25th, 30th, 31st

• If interested in Christmas in the Wild, must be available to work 3:00PM-10:30PM for all the following event nights:

• November: 27th, 28th

• December: 4th, 5th, 6th, 11th, 12th, 13th, 18th, 19th, 20th, 21st, 22nd, 23rd, 26th, 27th, 28th, 29th, 30th

• Any exceptions to the scheduling requirements listed above must be discussed with and approved by Event Productions management prior to accepting an offer of employment.

Other Requirements

• Conducts all activities in alignment with AZA standards and guidelines, all relevant laws and regulations, safety standards, and standards that ensure animal welfare.
• Ability to work in extreme weather conditions typical to west central Florida (i.e., heat, rain, or cold).
• Ability to use radio, telephone, and computer to communicate and follow written and verbal instructions.
• Must be able to work in a variety of physical positions, including sitting, bending, standing, and walking.
• Must be able to lift up to 50 pounds.

Our Perks at ZooTampa

• Employee Assistance Program
• Pet Insurance
• Discounted gym membership
• Free membership to the Zoo, MOSI, Glazer Children''s Museum, and the Florida Aquarium
• Free or discounted admission to many attractions in Florida
• Discounts on food, beverage, and merchandise
• And so much more!

Equal Opportunity Employer & Drug-Free Workplace