Event Operations Manager - Signia by Hilton Indianapolis Convention Center

Floor Operations Manager

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This positionreports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities:

• Operations Management
• Customer Service
• People Development & Training

Job Qualifications:

• High School Diploma is required. Bachelor's degree is preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Competencies:

• Deliver World Class Service
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

Physical Requirements:

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting: 2-3 hours per day

Standing: 3-4 hours per day

Walking: 3-4 hours per day

Stooping: 0-1 hour per day

Crawling: 0-1 hour per day

Kneeling: 0-1 hour per day

Bending: 0-1 hour per day

Reaching (above your head): 0-1 hour per day

Climbing: 0-1 hour per day

Grasping: 0-1 hour per day

Lifting Requirements:

0 - 15 lbs: Frequently

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements:

0 - 15 lbs: Frequently

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Auditory/Visual Requirements:

Close Vision: Frequently

Distance Vision: Frequently

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements:

0 - 15 lbs: Frequently

16 - 50 lbs: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Work Environment:

Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.