About the Role
Andy Frain Services is seeking a driven, detail-oriented Event Manager to assist in leading event operations across our premier Dallas-area Sports & Entertainment (S&E) venues with primary focusat Fair Park/State Fair of Texas.
In this role, you will work directly alongside the Account Manager to oversee event day operations, lead front-line security personnel and supervisors, and deliver exceptional safety and guest experiences for every fan, promoter, sponsor, and vendor.
Work Schedule Note: This position requires flexibility to work a dynamic, event-driven schedule including evenings, weekends, and holidays based on venue calendars.
Compensation & Benefits
- Competitive Salary: Commensurate with experience
- Time Off: Paid Time Off (PTO)
- Health & Wellness: Comprehensive Medical, Dental, and Vision insurance options
- Retirement: 401(k) retirement savings plan
- Career Advancement: Leadership development and professional growth within a nationally recognized industry leader
Key Responsibilities
Event Operations & Venue Leadership
- Serve as the operational lead for smaller events, Event Orders (EOs), and concurrent venue dates across Dallas locations.
- Supervise event-day execution, ensuring client security needs and account standards are fully met.
- Lead staff sign-in/sign-out processes and coordinate accurate post-event payroll, time processing, and billing data.
- Act as the primary lead or step in for the Account Manager in their absence.
Staffing, Onboarding & Development
- Assist with the onboarding, training, scheduling, and distribution of event-day staff and supervisors.
- Deliver pre-event briefings and address large groups (ranging from small teams to 600+ personnel).
- Evaluate monthly event metrics, staff performance, and employee performance indicators (call-offs, attendance, counseling notes).
- Coach, mentor, and guide supervisors and staff through personnel issues in accordance with company policy.
Logistics & Equipment Management
- Manage the storage, distribution, maintenance, and tracking of venue radios, scanners, and ISS devices.
- Prepare operational materials, shift rosters, and briefing documentation for event-day supervisors.
- Submit formal equipment and supply requests 45 days in advance of operational needs.
Risk Management, Safety & Client Relations
- Proactively identify and mitigate safety risks for guests, staff, and venue assets.
- Meet regularly with venue clients to address security, emergency preparedness, and site safety protocols.
- Ensure strict adherence to Federal and State OSHA, fire, and safety regulations.