Event Manager

Description

The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role owns all event details after booking, including room setup, seating plans, event timelines, staffing coordination, menu arrangements, and day-of execution. The Event Manager ensures every event is delivered to standard, on time, and according to guest expectations.

This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion.

ESSENTIAL FUNCTIONS

Event Planning & Execution

Own all event details once the event is booked and handed off from sales team

Review contracts, BEOs, and event notes for accuracy and completeness

Create and manage event timelines, layouts, seating charts, and room assignments

Coordinate menu selections, special requests, dietary needs, and service style

Schedule banquet staff based on event size and service requirements

Lead day-of execution, ensuring events start on time and run according to plan

Serve as primary on-site contact for hosts during events

Conduct pre-event meetings with teams to review logistics and service expectations

Operational Leadership

Develop, communicate, and enforce banquet standard operating procedures

Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence

Ensure rooms are properly set according to diagrams and guest specifications

Maintain inventory related to banquet service, linens, A/V, and equipment

Partner with culinary team on timing, flow of food, and menu execution

Financial & Performance Management

Monitor banquet profitability through labor, food cost, and expense control

Support menu pricing, updates, and rollout execution

Review event performance and address service recovery when needed

Track and drive results on banquet guest experience metrics and KPIs

Cross-Functional Partnership

Partner with Sales Managers to ensure clean event handoffs

Communicate changes to menus, guarantees, and setup in a timely manner

Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools

Systems & Reporting

Maintain banquet event systems, room setup libraries, and menu files

Review reports related to revenue, lost business, repeat business, and guest feedback

Ensure accuracy of BEOs and event documentation

Requirements

QUALIFICATION STANDARDS:

Minimum 3 years' experience in hotel, catering, or banquet operations required

Experience leading event execution and service teams

Strong knowledge of banquet service standards and room setups

Ability to read and execute BEOs, layouts, and event contracts

Strong organizational and multitasking skills in a fast-paced environment

Excellent guest-service and conflict-resolution skills

Proficiency with banquet systems, CRM, or event software

Ability to work a flexible schedule including nights, weekends, and holidays

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Maggiano''s Little Italy is proud to be an Equal Opportunity and e-Verify Employer.