Description
The Event Manager is responsible for the planning, coordination, and flawless execution of all banquet events. This role owns all event details after booking, including room setup, seating plans, event timelines, staffing coordination, menu arrangements, and day-of execution. The Event Manager ensures every event is delivered to standard, on time, and according to guest expectations.
This role partners closely with Sales Manager, Culinary, and Restaurant Leadership teams to provide an exceptional guest experience from event handoff through completion.
ESSENTIAL FUNCTIONS
Event Planning & Execution
Own all event details once the event is booked and handed off from sales team
Review contracts, BEOs, and event notes for accuracy and completeness
Create and manage event timelines, layouts, seating charts, and room assignments
Coordinate menu selections, special requests, dietary needs, and service style
Schedule banquet staff based on event size and service requirements
Lead day-of execution, ensuring events start on time and run according to plan
Serve as primary on-site contact for hosts during events
Conduct pre-event meetings with teams to review logistics and service expectations
Operational Leadership
Develop, communicate, and enforce banquet standard operating procedures
Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
Ensure rooms are properly set according to diagrams and guest specifications
Maintain inventory related to banquet service, linens, A/V, and equipment
Partner with culinary team on timing, flow of food, and menu execution
Financial & Performance Management
Monitor banquet profitability through labor, food cost, and expense control
Support menu pricing, updates, and rollout execution
Review event performance and address service recovery when needed
Track and drive results on banquet guest experience metrics and KPIs
Cross-Functional Partnership
Partner with Sales Managers to ensure clean event handoffs
Communicate changes to menus, guarantees, and setup in a timely manner
Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
Systems & Reporting
Maintain banquet event systems, room setup libraries, and menu files
Review reports related to revenue, lost business, repeat business, and guest feedback
Ensure accuracy of BEOs and event documentation
Requirements
QUALIFICATION STANDARDS:
Minimum 3 years' experience in hotel, catering, or banquet operations required
Experience leading event execution and service teams
Strong knowledge of banquet service standards and room setups
Ability to read and execute BEOs, layouts, and event contracts
Strong organizational and multitasking skills in a fast-paced environment
Excellent guest-service and conflict-resolution skills
Proficiency with banquet systems, CRM, or event software
Ability to work a flexible schedule including nights, weekends, and holidays
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Maggiano''s Little Italy is proud to be an Equal Opportunity and e-Verify Employer.