| Location | Charlotte, NC |
Position: Ticket Operations AssociateDepartment: Ticket OperationsStatus: Game Day (Non-Exempt)
Primary Responsibilities
Help in all areas of the Event Day Ticket Operations from the beginning of the day to the end of the event for all events at Bank of America Stadium. Shifts range from 3 to 12 hours on event days.Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office through:
Gate Manager: Assist Ticket Takers at the gates, answers questions for Ticket Takers and directs patrons if needed as an extension of the Main Ticket Office.Will Call: Distribute Will Call properly and accurately to assure quality customer service.Answering Phones: Assist with answering phones and customers' questionsTicketMaster Sales: Learn to use the TicketMaster system for selling single game tickets.Customer Service: Perform any customer service functions as needed.Runners - as needed: May be needed to navigate around the stadium in order to perform duties
Develop an understanding for a very fast-paced Event Day Ticket Office.Other duties as assigned
Minimum Qualifications
Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivityMust be detail-oriented and must be able to multi-task while managing time successfullyMust be adaptable to a fast-paced type environment.Must be flexible to work evenings and/or weekends and all Tepper Sports & Entertainment events, including events held on weekends, nights, and holidaysGood organizational and communication skillsWorks well under pressure while maintaining a positive attitudeMust be willing to accept and embrace tasks as they are assignedMust be dependable, accountable, and trustworthyWork well in team environmentStrong customer service skillsCourteous and professionalMust pass pre-employment screens
Essential Functions
Standing for extended periods of timeSitting and working at desk on a computerWalking throughout the stadium which may include stairsLift at least 30 pounds
Work Environment
This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.