Dialog Clubhouse in West LA, inside of the iconic Equinox Sports Club LA, is looking for an experienced and hospitality-driven Evening Floor Lead to join our team. This is a leadership role for someone who takes pride in creating exceptional guest experiences, developing their team, and keeping operations running smoothly even during high-volume service.
We re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced caf environment.
Position Details
- Position:Evening Floor Lead
- Employment:Full-Time
- Schedule:Shift structures range between 12pm to 10pm Monday to Friday and 8am to 6pm Saturday and Sunday
- Availability:Open Availability and AT LEAST 2 years of managerial experience
- Starting Pay:$22/hour + tips
What You ll Do:
Lead the Team
- Lead and support the team throughout the evening shift, setting the standard for hospitality, professionalism, and teamwork.
- Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
- Keep the team organized and focused during busy service periods.
- Coach team members in real time and provide constructive feedback when expectations are not being met.
- Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.
Own the Guest Experience
- Ensure every guest receives fast, friendly, accurate, and genuine service.
- Step in to resolve guest concerns professionally and effectively while following company standards.
- Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Caf s hospitality standards.
- Lead by example by creating a welcoming and positive environment for both guests and team members.
Maintain Operational Standards
- Ensure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
- Ensure opening, closing, and departmental checklists are completed accurately.
- Monitor the floor and anticipate operational needs before they become problems.
- Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
- Help maintain a clean, organized, efficient, and customer-focused caf throughout the shift.
What We re Looking For:
Our ideal candidate is more than someone who can supervise a shift we re looking for a leader who takes ownership.
You should have:
- High School Diploma or GED.
- Previous caf , restaurant, hospitality, or customer-service experience; leadership experience required.
- Valid Food Handler s Certificate and ABC License.
- Strong communication and interpersonal skills. Ability to set boundaries.
- A positive attitude, strong work ethic, and professional judgment.
- The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
- Strong time-management and multitasking skills.
- The ability to prioritize competing responsibilities without losing attention to detail.
- A strong understanding of hospitality, service, cleanliness, and operational standards.
- The ability to coach, motivate, and hold team members accountable respectfully and consistently.
- A genuine interest in helping build a strong team culture.
What We Offer:
- $22/hour + tips
- Equinox Gym Membership (includes pool, sauna, weight room)
- Employee Parking
- Health Insurance, including Dental and Vision
- Full-time scheduling opportunities
- Cross-training across caf operations
- Discounted food and beverages
- Opportunities for professional growth and advancement
- Management development and leadership pathways
- A collaborative team environment where strong performance and initiative are valued
Why Dialog Clubhouse?
At Dialog Clubhouse, hospitality is about more than serving great food and drinks it s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we d love to meet you.
Apply today and join the Dialog Clubhouse team.