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EV Charging Engineer

Epitec Inc

  • Detroit, MI
  • 18 days ago
  • $32–$40 Per Hour

Highlights

We are seeking a Technical Support Engineer to serve as the Level 3 escalation lead for advanced troubleshooting of home energy products, including EV charging, energy storage, connectivity, and integrated energy management systems. We're looking for a hands-on technical problem solver who thrives on investigating complex issues, coordinating cross-functional teams, and improving the customer experience through effective troubleshooting and knowledge sharing.

Numbers & Facts

LocationDetroit, MI
IndustryStaffing/Employment Agencies
Salary$32–$40 Per Hour
Company Size2,500 to 4,999 employees
Year Founded1978
Websitehttps://epitec.com/

Description

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EV Charging Engineer

By / July 30, 2026

  • Location: Warren, Michigan
  • Type: Contract
  • Job #105572

EV Charging Engineer

Location: Warren, MI (Hybrid) possible remote

Pay Rate: $32-$40/hour (based on experience and benefits selection)

Type: W2 contract, 12 months, possibility of extension or going direct

Travel: 5-10%

We are seeking a Technical Support Engineer to serve as the Level 3 escalation lead for advanced troubleshooting of home energy products, including EV charging, energy storage, connectivity, and integrated energy management systems. This role will work closely with engineering, quality, suppliers, installers, and customer support teams to diagnose complex issues, identify root causes, and drive resolution.

Key Responsibilities

  • Lead Level 3 technical troubleshooting and escalation activities for our client's Energy Home products.
  • Investigate complex hardware, software, networking, commissioning, and connectivity issues.
  • Analyze logs, telemetry, diagnostic data, installation details, and customer case history to determine root cause.
  • Facilitate troubleshooting sessions with cross-functional teams including engineering, quality, suppliers, installers, and customer support.
  • Develop technical bulletins, troubleshooting guides, knowledge articles, and service documentation.
  • Provide occasional onsite support for critical customer escalations, field investigations, product launches, and supplier reviews.

Required Qualifications

  • Bachelor's degree in Engineering or related technical field, or equivalent experience.
  • Experience troubleshooting complex systems involving hardware, software, networking, and electrical components.
  • Strong root cause analysis and cross-functional problem-solving skills.
  • Knowledge of electrical systems, EV charging, energy storage, residential energy systems, or connected IoT products.
  • Ability to communicate complex technical information to both technical and non-technical audiences.

Preferred Qualifications

  • 4+ years of experience in technical support, systems engineering, field service engineering, product support, or a related technical role.
  • Experience with diagnostic logs, telemetry platforms, remote monitoring tools, or cloud-connected devices.
  • Background in EV charging, energy storage, power systems, or residential electrical products.
  • Experience creating technical documentation, troubleshooting guides, service procedures, or knowledge base content.
  • Local to the Metro Detroit area and able to regularly work from the Warren office.

Ideal Candidate

We're looking for a hands-on technical problem solver who thrives on investigating complex issues, coordinating cross-functional teams, and improving the customer experience through effective troubleshooting and knowledge sharing.

#INDOEM

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Benefits

Professional Development, 401K, Employee Referral Program, Life Insurance

About Company

Epitec is a leading staffing and recruiting services company with a mission to make staffing personal. We go beyond traditional hiring by truly understanding our candidates and matching them with the perfect opportunities. We offer competitive compensation, career growth, and support throughout the entire process. Working with top Fortune 500 companies, we are recognized for our excellence with numerous awards, including Best & Brightest and diversity recognitions. At Epitec, we're redefining the future of employment. 

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