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EUC/Desktop Engineer

Tata Consultancy Services Ltd

Miami, FL

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JOB DETAILS
SALARY
$50,000–$60,000 Per Year
SKILLS
Analysis Skills, Android, Apple Macs, Computer Workstations, Customer Escalations, Customer Support/Service, Desktop PC, Hardware Administration, Help Desk, Identify Issues, Inventory Management, Inventory Reports, Laptop PC, Local Area Network (LAN), Logistics, Mac Operating System, Microsoft Windows Operating System, Mobile Devices, Multitasking, Network Administration/Management, Network Connectivity, Organizational Skills, Peripheral Hardware, Printers, Problem Solving Skills, Process Improvement, Project/Program Coordination, Record Keeping, Software Administration, Technical Support, Technical Writing, iOS
LOCATION
Miami, FL
POSTED
30+ days ago

EUC/Desktop Engineer

Seeking an Associate IT Logistics & Technical Support Analyst to manage laptop deployments and support end users. Responsibilities include coordinating hardware logistics, imaging, provisioning, troubleshooting, and assisting users.

Key Responsibilities

Logistics & Deployment

  • Oversee laptop preparation, shipping, and delivery for employees.
  • Coordinate large deployment projects for PC and Mac systems.
  • Track shipments and maintain inventory records.
  • Collaborate with stakeholders and vendors on logistics issues.
  • Communicate delivery details and resolve deployment challenges.

Technical Support & End User Services

  • Provide hardware and software support for workstations and mobile devices.
  • Support Windows 10, macOS, Office 365, iOS, Android, and security tools.
  • Assist with device imaging and configuration.
  • Troubleshoot printers, networking, and LAN connectivity.
  • Support communications solutions and meeting technology.
  • Diagnose and resolve technical issues promptly.
  • Explain concepts clearly to users and escalate as needed.

Basic Qualifications

  • Strong customer service in a technical environment.
  • At least 6 months relevant experience or Bachelor's Degree.
  • Organizational skills; ability to handle multiple tasks.

Preferred Qualifications

  • 1-2 years in logistics or IT support roles.
  • 2-4 years supporting 300+ users preferred.
  • Experience deploying PC/Mac devices, troubleshooting networks, and supporting peripherals.
  • Calm under pressure, strong problem-solving, and process improvement skills.
  • Ability to read technical documentation and adapt quickly.

Salary Range- $50,000-$60,000 a year

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About the Company

T

Tata Consultancy Services Ltd