EUC/Desktop Engineer

Role: Support Executive

Required Skills: Desktop

Experience: 4 - 6 Years

Function: TECHNOLOGY

Apply By: 2027-01-02

EUC/Desktop Engineer

Roles & Responsibilities

• Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues.
• Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal knowledge bases or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of KB Articles.
• Maintain good relationships with clients.

Experience & Skills

• Experience level: 6 - 8 years of Technical experience in Windows and Mac.
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Good understanding of computer systems, mobile devices and other tech products.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Familiarity with ITSM tools like ServiceNow for ticket management.

Salary Range- $70,000-$75,000 a year

#LI-SP3

< div style="">#LI-VX1