Also searched as: eCommerce Support Specialist, Salesforce Support Analyst, eCommerce Systems Analyst, Digital Platform Specialist, DTC Technology Specialist. Analyze data in Excel and Google Analytics and support PCI DSS and SOX compliance work.
Numbers & Facts
Location
Columbia, MO
Salary
$70,000
Description
At a glance
Salary: $70,000
Location: Columbia, MO (on-site; about 10% travel)
Schedule: Full-time
Experience: 2 to 4 years supporting eCommerce systems
Must have: Hands-on Salesforce experience
Reports to: Director of eCommerce
Also searched as: eCommerce Support Specialist, Salesforce Support Analyst, eCommerce Systems Analyst, Digital Platform Specialist, DTC Technology Specialist
What you will do
Support, maintain, and troubleshoot direct-to-consumer eCommerce platforms
Support Salesforce, CRM functionality, and system integrations
Monitor site uptime and platform performance and resolve production issues
Manage SaaS tools, third-party integrations, and technical support cases with vendors
Build automation for marketing technology, customer journeys, CRM, and reporting
Analyze data in Excel and Google Analytics and support PCI DSS and SOX compliance work
What you need
2 to 4 years implementing or supporting complex eCommerce systems
Hands-on Salesforce experience (required)
Working knowledge of HTML, CSS, and JavaScript
Advanced Excel, Google Analytics, and Google Search Console
Experience with SaaS technologies and third-party integrations
Bachelor's in Computer Science or related field, or equivalent experience
Nice to have
Salesforce CRM administration or integration management
Marketing automation and customer journey optimization