Role Specific InformationJob DescriptionAbout the RoleIn this role, you will administer the day-to-day Riskonnect system database, certificate of insurance requests, claim assignments/triage and assist Risk Management team in administrative tasks vital to protection of Kohl's interest in handling, investigating and evaluating liability and to protect the interest of Kohl's.
What You'll Do- Administer database user controls to provide assurance that claims are entered completely and accurately and that only valid claims are processed
- Administer security privileges and access roles ensuring appropriate and applicable to job requirements as assigned.
- Evaluate and complete database requests for changes, updates and reports for Risk Management and key business stakeholders, as assigned
- Communicate and develop Riskonnect functionality requests based on internal Risk Management and internal stakeholder needs, as approved by Manager, Risk Services
- Evaluate incoming incidents for critical triggers and assign them to claims coordinators or analysts
- Analyze incoming requests for COIs and complete requests in compliance with insurance program and contractual requirements
- Administer customer incident settlement payments and correspondence (letters of rep and coupon letters), etc.
- Support investigations with compiling facts and documents from stores and other resources related to WC incidents
- Process incoming mail, hotline requests and inbox requests
- Administrator workers compensation payment requests and other correspondence as needed
- Additional task may be assigned as necessary
What Skills You HaveRequired
- Proficient working with database and processing software, Excel, Word and similar systems
- Proficient problem solving, critical thinking and analytical skills
- Excellent time management and organization skills
Preferred
- Retail experience
- Experience using RisKonnect or other RMIS
- Associate's Degree or equivalent experience
Essential FunctionsThe requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
- Ability to perform the accountabilities listed in the "What You'll Do" Section
- Ability to comply with dress code requirements
- Basic math and reading skills, legible handwriting, and basic computer operation
- Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
- Ability to learn and comply with all company policies, procedures, standards and guidelines
- Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
- Ability to work as part of a team and interact effectively and appropriately with others
- Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
- Ability to satisfactorily complete company training programs
- Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
- Ability to plan, prioritize and monitor activities across business units
- Ability to complete or oversee the completion of assigned projects in a timely manner