| Location | Aransas Pass, Texas |
McGraw Ford’s Body Shop is growing, and we’re looking for a Customer Service Representative (CSR) who thrives on organization, communication, and taking care of people during stressful moments. If you’re detail-oriented, personable, and take pride in delivering a great customer experience, this could be a great fit.
Serve as the primary point of contact for body shop customers
Greet customers in person and handle inbound phone calls professionally
Open and manage repair orders
Communicate repair status updates clearly and accurately
Coordinate with estimators, technicians, insurance companies, and parts
Ensure all documentation is complete and compliant
Maintain a clean, professional front-office environment
Strong customer service and communication skills
Professional phone and in-person presence
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills (CRM/DMS experience a plus)
Prior automotive, body shop, or insurance experience is preferred but not required
A team-first mindset with a positive attitude
Competitive pay based on experience
Full benefits package (medical, dental, vision)
Paid time off and holidays
Stable, long-term career opportunity with a growing dealership
Supportive leadership and a team-oriented environment
At McGraw Ford, we believe the customer experience starts long before the repair is finished. Our Body Shop is I-CAR certified, well-equipped, and focused on quality work — and our CSRs play a critical role in making that experience exceptional.
Apply today and become part of a team that values professionalism, teamwork, and customer care.