Estimate Auditor

Benefits:

• Medical, Dental, & Vision Benefits
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k) matching

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career? Join the Paul Davis Team!

Our companys mission is to provide opportunities for great people to deliver best-in-class results. Are you looking to leverage your expertise to grow in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks a new ESTIMATE AUDITOR!

FLEXIBLE POSITION - REMOTE OR HYBRID ROLE

REPORTS TO: Vice President, Claims Force

SALARY RANGE: $60,000 - $70,000 annually

POSITION SUMMARY:

The Estimate Auditor will serve to ensure consistent quality of estimates reviewed and/or written by the Claims Force team, supporting the Paul Davis network in keeping, growing, and earning new direct insurance carrier opportunities. Estimate audits include full desk reviews of all documentation in the claims platform, the estimate itself, and all internal Claims Force processes, documentation, and expectations. Field inspections and office or carrier ridealongs may be requested to support estimate accuracy efforts. This position leverages previous industry experience to deliver exceptional results. This position will assist with support of the department and network during a catastrophic event.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Complete accurate and timely estimate and documentation reinspections through our main technology platforms: XactAnalysis & Xactimate, Claims Workspace & Estimate, Validate, RMS, CMS, Mitigate, and other estimating/claim management platforms and software.

• This position focuses on estimate, documentation, and commentary audits for specific job types that include but are not limited to: water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, reconstruction, and large losses of all job types.

• These audits include utilization of excellence-level knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements

• This position elevates the individual based on skill and expertise, allowing full flexibility to audit multiple/all of the job types referenced; serving as a flex reviewer and/or estimator to support the daily demands of estimate uploads.

• Document findings and share with Claims Force leadership and franchisees to drive continuous improvement

• Communicate directly with Claims Force leadership and franchisees to ensure that these requirements are being met

• Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications

• Coach team members and franchises on opportunities to improve their estimating and documentation performance

• Collaborate with carrier contacts to ensure alignment with contract and guideline expectations

• Review carrier reinspection, estimate severity, and quality data to prepare action plans for implementation

• Support carrier reinspection rebuttals

• Identify and communicate trends to Team Managers, Directors, Account Managers, Regional Business Coaches, and other organizational stakeholders

• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms

• Provide support to leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success

• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved performance

• At times, work extended hours based on fluctuations in work volume, particularly during spike and Catastrophe events impacting the network

• Complete additional projects as assigned

COMPETENCY - KNOWLEDGE, SKILLS, & ABILITIES:

• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel, etc.)
• Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage
• Ability to move through audits of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Ability to independently problem solve, resolve conflict, and manage priorities
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to review, audit, and write estimates, documentation, and commentary on time with a focus on estimating accuracy, and to complete multiple audits, reviews, or estimates within a given time frame
• Knowledge of estimating platforms - Verisk, CoreLogic, Symbility, and other estimating software
• Knowledge of estimating principles for the insurance industry
• Ability to learn and operate our primary operating systems
• Ability to successfully pass required industry and company certifications on first attempt
• Ability to answer and communicate with corporate employees, independent franchises, and PD Partnership offices via phone and email
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

REQUIRED EDUCATION & EXPERIENCE:

• High School Diploma or GED
• Bachelor's Degree or equivalent experience in insurance claims or related field
• 5 plus years' experience with industry estimating/estimate review/estimation
• Xactimate and/or Cotality Level 1+ certification
• IICRC WRT, ASD, FSRT certifications actively held

PERFERRED EDUCATION & EXPERIENCE:

• Experience in a customer service role
• 10 plus years' experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction
• Xactimate and/or Cotality Level 2+ certification
• Actively hold an AMRT certification

PHYSICAL REQUIREMENT:

The physical demands described here are representative of those required of an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

WORK ENVIRONMENT:

The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. The employee must have access to a stable internet connection when working out of the office. Employees must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

TRAVEL:

This position may require up to 25% travel. This position may require travel to franchise locations, trainings, and team meetings.

REASONABLE ACCOMMODATION FOR DISABILITY:

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

DISCLAIMER:

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This is a remote position.

Compensation: $60,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results