Title Esports Ambassador EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. The Company is committed to providing a professional work environment free from discrimination, harassment, and retaliation. Accordingly, the Company has adopted policies, which are designed to prevent unlawful conduct in the workplace, encourage professional and respectful behavior in the workplace, promote the reporting of potential violations, and foster taking corrective action where appropriate, even if the violation does not rise to the level of unlawful conduct. About the Organization Allied Gaming & Entertainment Inc. (Nasdaq: AGAE) is a global experiential entertainment company focused on providing a growing world of gamers with unique experiences through renowned assets, products, and services. The company's esports business unit, Allied Esports, is an award-winning, innovative esports company featuring global properties, live events, and production services that elevate creators, competition, and content. Allied Esports owns and operates HyperX Arena Las Vegas, the world's most recognized esports facility and the company's flagship venue, as well as the Allied Esports Truck, the first 18-wheel mobile gaming arena. Members of the Allied Esports Property network, the world's first esports venue affiliate program, span North America, Europe, China, and Australia. Allied Esports produces competitive community and professional esports and gaming events, including popular proprietary tournament brands Frags, Knockdown, Saturday Night5 Speedway, and the Legend Series; original co-branded programs like the Simon Cup; and custom tournaments such as Trovo Titans. AE Studios, Allied Esports' original content development and production services division, is a leader in storytelling beyond competition through live-streamed productions across a variety of industries. AE Studios has created and executed original and white-label production for top brands in sports, entertainment, tech, pop culture, and gaming. Description The Esports Ambassador is an entry level position and has the primary responsibility to maintain complete knowledge of all Esports Arena features, services, attractions and amenities, and will interact with guests to ensure an entertaining and memorable guest experience. Position Esports Ambassador Position Requirements Responsible for maintaining general cleanliness of the Arena play areas, including all game stations, bathrooms, hallways and guest areas Ensure all supplies and set-ups for Player Stations are completed Answer telephones, take reservations for game stations and other Arena amenities, and coordinate and assign game stations to guests Follow the service standards listed below: Provide a warm and sincere greeting welcoming each guest, maintaining eye contact throughout the conversation Identify yourself by name to guest, stating you are guest's personal Esports Ambassador for the length of their play Use guest name at least twice during guest interaction. If guest name is not available, use Sir/Ma'am Obtain proper payment for game time prior to seating Be knowledgeable of our Arena, Luxor, sister properties and the city Provide guests with information regarding Arena amenities and the facility at time of seating Assist guest with set up of all Esports equipment, help guest login to play games, explain all the features of play including the Esports Ap ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for maintaining general cleanliness of the Arena play areas, including all game stations, bathrooms, hallways and guest areas Ensure all supplies and set-ups for Player Stations are completed Answer telephones, take reservations for game stations and other Arena amenities, and coordinate and assign game stations to guests Follow the service standards listed below: Provide a warm and sincere greeting welcoming each guest, maintaining eye contact throughout the conversation Identify yourself by name to guest, stating you are guest's personal Esports Ambassador for the length of their play Use guest name at least twice during guest interaction. If guest name is not available, use Sir/Ma'am Obtain proper payment for game time prior to seating Be knowledgeable of our Arena, Luxor, sister properties and the city Provide guests with information regarding Arena amenities and the facility at time of seating Assist guest with set up of all Esports equipment, help guest login to play games, explain all the features of play including the Esports App Offer the guest additional services. Anticipate guest needs by listening carefully for clues provided by the guest. Be familiar with our services, including what games we offer, upcoming Esports events, game play pricing, Food & Beverage offerings within Arena Thank the guest. Create a lasting impression with your guest and build rapport Anticipate guest's needs, respond promptly and acknowledge all guests at all times Show a sense of urgency. Let the guest know that they are your top priority Look sharp, don't forget to smile (you will project more confidence and pride in your job) Maintain positive guest relations at all times by resolving complaints and ensuring guest satisfaction by both guest and team members alike Work closely with management to ensure that the highest level of service is provided to Esports Arena guests Ensure game stations are cleaned throughout shift and at the end of each day Remove debris from game stations and Arena area throughout shift Assist in the sale of game time by verbally conveying information to guests about the services, pricing and availability of game stations Prepare any part of the venue for a special event. This may include carrying tables, chairs, decorations, materials and similar duties Notify supervisor of any unsafe conditions or items in need of repair Enforce all rules in a courteous and professional manner Provide information to all guest inquiries and coordinate all guest requests by creating an itinerary for special arrangements or services in an efficient, professional and gracious manner * Adherence to work safety standards. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about the safety of self and others, responding appropriately in an emergency and reporting unsafe conditions to management. Exempt/Non-Exempt Non-Exempt Full-Time/Part-Time Part-Time Shift Rotating Days and Evenings This position is currently accepting applications. Apply Now