ESP Sales Supervisor

Northern Impact

  • Denver, Colorado
  • 30+ days ago

    Highlights

    Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals. One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team.

    Numbers & Facts

    LocationDenver, Colorado

    Description

    Overview

    One of America's largest retailers is seeking a growth-oriented ESP Sales Supervisor to join their premier in-house Center team. Be a part of a nationwide contact center focused on customer service and sales initiatives!

    Responsibilities

    • Lead and manage a dynamic team of 15-20 salespeople, steering them towards achieving goals set by senior management.

    • Motivate the team to explore new deals, identify prospects, and effectively engage with clients.

    • Mentor, coach, and train the team to enhance their effectiveness as sales professionals, aiming to surpass departmental KPI goals.

    • Innovate and implement new sales initiatives, strategies, and programs targeting key demographics.

    • Develop and impart comprehensive training to agents on effective sales pipeline management.

    • Cultivate positive team morale through transparent communication, engaging contests, and constructive issue resolution.

    • Provide inspiring sales and professional leadership, fostering a collaborative and high-performing team.

    • Collaborate with management to refine strategies and procedures that benefit both employees and customers.

    • Assist in promoting internal business channels, such as Lead Generation, for sustained growth.

    • Actively participate in identifying additional sales opportunities to maximize team performance.

    • Engage with customers as needed, delivering professional and excellent customer service.

    Qualifications & Skills

    • Property & Casualty Licensed or ability to acquire a Property & Casualty License

    • Minimum 2 years of Supervisory/Management experience in the Insurance Field

    • Preferred track record of superior performance metrics

    • Strong negotiation skills

    • Effective decision-making abilities

    • Demonstrated leadership skills

    • Excellent verbal communication skills and telephone manner

    • High proficiency in the use of MS Office Suite and Salesforce

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