ESM Tools Systems Administrator (Hybrid)

Responsibilities: Maintain monitoring platforms, improve alert quality, support integrations, and help to ensure service reliability across Linux and cloud environments. Tier One Technologies is seeking an Enterprise Systems Management (ESM) Tools Systems Administrator to support our direct U.S. Government client.

Overview:

PLEASE NOTE:  No corp-to-corp candidates will be accepted.

• Tier One Technologies is seeking an Enterprise Systems Management (ESM) Tools Systems Administrator to support our direct U.S. Government client.
• This is a hybrid contract-to-hire position based in Eagan, MN.
• The work schedule is Monday through Friday, 8:00 AM - 4:00 PM CST with occasional on-call rotation.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Maintain monitoring platforms, improve alert quality, support integrations, and help to ensure service reliability across Linux and cloud environments. 
• Administer and support Zabbix monitoring for Linux servers, applications, and infrastructure services.
• Configure and tune AppDynamics dashboards, health rules, and alerts for application visibility.
• Support Everbridge integrations and notification workflows for incident escalation and response.
• Monitor cloud services using native cloud monitoring tools and integrate data into enterprise monitoring workflows.
• Build and maintain API-based integrations between monitoring, ticketing, and notification systems.
• Develop and maintain Python scripts for monitoring automation, alert enrichment, and operational reporting.
• Perform basic Linux troubleshooting for monitoring agents, connectivity, system resources, and service health.
• Participate in incident triage and post-incident review activities to improve alert quality and reduce noise.
• Document runbooks, monitoring standards, and operational procedures.

Qualifications:

• A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field, then 4 additional years of related experience is required.
• 3+ years of experience in IT monitoring, NOC, SRE support, or infrastructure operations.
• Practical experience with Zabbix administration or a similar Linux/Windows monitoring software.
• Exposure to AppDynamics or a similar APM platform.
• Exposure to Everbridge or a similar incident notification platform.
• Working knowledge of cloud monitoring concepts in AWS, Azure, or GCP.
• Experience consuming or integrating REST APIs.
• Basic Python scripting ability for automation tasks.
• Basic Linux skills including CLI usage, log review, process/service checks, and network basics. Prior experience with Help Desk’s Monitoring and Incident management.
• Strong communication skills.
• Must be able to obtain a Position of Public Trust Clearance.
• Must be a US Citizen or have US Permanent Residence status (Green Card).
• Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years.