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eServices Management Analyst - Hybrid

S R International

  • Phoenix, Arizona
  • 2 days ago

    Highlights

    Job Description: Required Skills Minimum of one (1) to two (2) years management analysis experience Extensible Markup Language (XML) experience Quality Assurance testing experience SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience Preferred Skills One or more years of experience in tax related service and administration Bachelor’s degree in business, computer information systems, or related field Azure DevOps experience The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management; Knowledge of contemporary business methods, procedures, and practices; Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies.

    Numbers & Facts

    LocationPhoenix, Arizona
    Websitehttps://www.sriiusa.com

    Description

    Job Description:  
    Required Skills 
    Minimum of one (1) to two (2) years management analysis experience 
    Extensible Markup Language (XML) experience 
    Quality Assurance testing experience 
    SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience 
     
    Preferred Skills 
    One or more years of experience in tax related service and administration 
    Bachelor’s degree in business, computer information systems, or related field 
    Azure DevOps experience 
     
    The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Conducts routine quality assurance testing and compiles regular reports. May perform complex, and/or specialized management studies. 
     
    Supervision: 
    This position does not have direct reports. 
     
    Analysis & Quality Assurance Testing 
    Applying current, relevant management analysis concepts and guidelines, conducts analysis and quality assurance testing of eServices programs, services, policies, procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include: 
    Planning and conducting analyses of a problem or opportunity for improvement 
    Defining needs by gathering information via conferring with agency staff/outside entities 
    Developing and conducting surveys, compiling information, documenting and analyzing findings, preparing comprehensive reports, and developing recommendations for change 
    Presenting recommendations to management and coordinating implementation of process improvements and systems 
    Developing and conducting Quality Assurance test plans 
     
    Technical Support/Service 
    Build quality assurance testing plans and conduct testing and analysis of systems. 
    Provides technical assistance/helpdesk services to internal customers, troubleshooting customer concerns/problems and providing consultation as needed. 
     
    Agency/Department Compliance & Continuous Improvement 
    Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and participation in training and others continuing education opportunities 
    Stays current on management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve complex and specialized management and/or program issues 
    Actively contributes to team and individual effectiveness through the following: 
    Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated 
    Completes all required training in a timely manner 
    Participates in assigned work teams as appropriate 
    May complete periodic metrics, projects, huddle boards and reports as requested 
    Prepares for and actively participates in 1:1 coaching with supervisor 
    Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement, and engages in continuous improvement efforts as assigned to include contributing to the maintenance of the eServices unit’s policies, procedures, systems, practices, and operational manuals outlining established methods of performing work in accordance with organization policy 
    Other duties as assigned 
     
    Required Experience 
    • Minimum of one (1) to two (2) years management analysis experience

    Required Skills
    • Extensible Markup Language (XML) - Altova XMLSpy
    • Analysis of technology and information systems
    • SQL - MS SQL Server Management Studio (Database Mgmt Systems)
    • Azure DevOps
    • Quality Assurance testing
    • Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

     Knowledge/Understanding
    • Experience working with/in Tax Administration would be preferred 
    • Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;
    • Knowledge of contemporary business methods, procedures, and practices;
    • Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies
    • Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities.

    Skills
    • Effective verbal, written, and listening communication skills
    • Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
    • Effective interpersonal skills and demeanor
    • Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive
    Compensation: $25.00 per hour




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