Job Code: AZ 14195
Location: Phoenix, AZ 85007 (Hybrid – Primarily Remote)
Pay Rate: $25/hour on W2
Duration: Approximately 1 year
Position Type: Contract
Application Deadline: October 23, 2026, at 4:00 PM
Job Summary
We are seeking an eServices Management Analyst 2 to analyze business processes, perform quality assurance testing, provide technical support, and recommend process improvements. The ideal candidate will have experience in management analysis, XML, SQL databases, and quality assurance testing. This role involves working with internal teams to improve operational efficiency, troubleshoot system issues, and maintain accurate reports and documentation.
Key Responsibilities
- Analyze existing business processes, policies, and procedures to identify improvement opportunities.
- Conduct quality assurance testing of eServices programs, applications, and systems.
- Develop and execute QA test plans and document test results.
- Use XML and Altova XMLSpy to review and validate XML-related data and processes.
- Work with Microsoft SQL Server Management Studio to query, review, and analyze database information.
- Collect and analyze data, prepare reports, and present recommendations to management.
- Provide technical support and help desk assistance to internal users.
- Troubleshoot system issues and coordinate solutions with relevant teams.
- Recommend process improvements using continuous improvement and Lean principles.
- Maintain policies, procedures, operational manuals, and other documentation.
- Track performance metrics and support ongoing projects and team initiatives.
- Follow applicable tax administration policies, regulations, and procedures.
Required Qualifications
- 1–2 years of experience in management analysis or a related field.
- Experience with XML and Altova XMLSpy.
- Experience performing quality assurance testing and developing test plans.
- Knowledge of SQL and Microsoft SQL Server Management Studio.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Experience using Google Workspace applications, including Gmail, Docs, Sheets, and Drive.
- Strong analytical, problem-solving, communication, organizational, and time-management skills.
- Ability to troubleshoot technical issues and manage multiple tasks effectively.
Preferred Qualifications
- At least one year of experience in tax-related services or administration.
- Bachelor's degree in Business, Computer Information Systems, or a related field.
- Experience with Azure DevOps.
- Knowledge of public administration, business process improvement, and regulatory compliance.
Work Schedule and Location
This is a primarily remote position with occasional in-office attendance required at the Phoenix, Arizona, office. Candidates should be comfortable attending in-person meetings when needed.
Background Check
The selected candidate must complete the required background screening process, including HireRight and Global ID facial biometrics.
Flexible work from home options available.
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.