Role and Responsibilities
Responsible for opening new orders in ResWare and/or validating orders received electronically as well as ordering title. Participates in learning and development activities to expand knowledge base.
- Opens orders in ResWare
- Manually creates files for orders that do not come through electronically
- Verifies and corrects (if needed) all order information pushed over on electronic orders
- Retrieves required information/documents from a prior file and drops in new file (as applicable)
- Creates Assignments (as applicable)
- Drops appropriate Lender Cards on the file in ResWare
- Orders title based on client and state
- Supports other SOU teams as applicable
- Other related duties as assigned or requested.
Competencies
- Excellent verbal and written communication skills
- Customer and client focus
- Attention to detail
- Organized and able to multitask
- Good problem-solving skills
- Able to work with numbers
Qualifications
- BA/BS from an accredited institution
- Experience working in a high-touch customer service environment
Pay