Highlights
Summary: Monitors activities of escrow vendors to ensure accuracy, timeliness, required service levels, accurate billing, compliance with state and Federal laws, and provide quality customer service. Maintain procedure manuals, identify internal and external business process improvements, communication to system support operations to facilitate daily operations and system projects.
Numbers & Facts
| Location | Salt Lake City, UT |
| Industry | Banking |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 1989 |
| Website | https://www.spservicing.com/ |
Description
Summary: Monitors activities of escrow vendors to ensure accuracy, timeliness, required service levels, accurate billing, compliance with state and Federal laws, and provide quality customer service. Performs comparison of Company and vendor data to ensure integrity.
Duties:
- Perform regular data integrity analysis and/or audits across various company and vendor databases/systems.
- Research loan level activity and work closely with internal departments to provide accurate information.
- Maintain procedure manuals, identify internal and external business process improvements, communication to system support operations to facilitate daily operations and system projects.
- Coordinate corporate advances and write-offs to ensure quality service.
- Coordinate with vendors and maintain positive business relationships.
- Monitor daily operations of vendors to ensure established service levels and contract terms are met.
- Prepare process flowcharts, analyze data, audit exceptions, and prepare reports.
- Review vendor fees and advances for payment and/or recovery.
- Other duties as assigned.
Specs:
- Education level: Bachelor's Degree in Business or related field preferred.
- Must possess excellent communication skills with the ability to become a "business partner" with external vendors, customers, etc.
- Must be able to think conceptually, strategically and tactically to solve workflow and customer problems.
Principal Outcomes/Accountabilities of Job & Direct Reports: No direct reports Physical Demands: Office environment
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Benefits
Paid Sick Days, 401K, Flexible Spending Accounts, Tuition Reimbursement
About Company
Who we are
Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.
Our Mission
To provide servicing solutions that exceed expectations.
Our Culture
Integrity
- We work honestly and fairly with all customers, clients and co-workers.
- We foster an open and collaborative work environment.
- We follow all regulatory guidelines.
Intelligence
- We do things right the first time.
- We invest in our people through targeted and timely training.
- We make decisions based on fact and analysis.
Intensity
- We work hard to exceed expectations.
- We always honor our client and customer commitments
- We deliver superior service to every customer, every client, every day.
At SPS, we provide servicing solutions that exceed expectations. We are committed to acting with integrity, intelligence and intensity to do the right thing, the right way, the first time. For our clients, the investors and trusts who own the loans we service, this means that we are transparent about our practices and results. For our customers, the homeowners, doing the right thing means not only servicing their loans accurately and efficiently, but taking extra steps to provide assistance when needed. We work closely with each customer to understand their unique situation. Based on this information, we develop customized solutions that meet both their short and long-term needs.