Key Responsibilities
Escrow Transaction Processing
- Schedule closings with all parties: Post-closing escrows require ongoing monitoring, documentation tracking, approval management, reconciliation, and timely disbursement to ensure compliance with the escrow agreement and title underwriting requirements.
- Package and distribute escrow-related paperwork to buyers, sellers, real estate agents, lenders, and other transaction partners.
- Ensure documents are complete, accurate, and sent in accordance with established timelines and departmental procedures.
- Maintain professional and timely communication to support smooth transaction flow.
Title Order Setup & Coordination
- Open title orders and obtain required legal descriptions and vesting information.
- Prepare and send documentation to title partners for review.
- Track title-related documentation and updates to support timely resolution.
Payoff, HOA & Lien Processing
- Order and follow up on payoff demands, homeowner association (HOA) demands, and other lien-related documentation.
- Monitor outstanding requests and escalate delays as needed to protect closing timelines.
- Maintain accurate file documentation and status tracking.
Operational & Customer Service Excellence
- Deliver superior customer service to internal market brands and external partners.
- Maintain organized, accurate files in compliance with NOC standards and procedures.
- Consistently meet deadlines while managing multiple files in a high-volume environment.
- Support operational efficiency by adhering to standardized processes and identifying potential issues.
Qualifications / Requirements
Required Skills & Competencies:
- Strong ability to comprehend and write clear instructions, correspondence, and memos; excellent spelling, grammar, and punctuation required.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Demonstrated commitment to superior customer service.
- High level of organization with strong attention to detail.
- Proven ability to meet deadlines, follow through consistently, and adhere to departmental procedures.
- Comfortable working in a fast-paced, high-volume, deadline-driven environment.
Preferred Qualifications
- One year experience in escrow, title, real estate, or mortgage operations.
- Familiarity with escrow/title systems and document management platforms.
- Experience handling payoff demands, HOA demands, and common title liens.
We are proud to offer a comprehensive benefits package to our employees including:
- Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
- 401(k) savings plan with company match
- Paid Time Off to Include Holidays, Vacation Time, and Sick Time
- Paid Family & Paternity Leave
- Life Insurance
- Business Travel Accident Insurance
- All employees receive access to LinkedIn Learning
- Employee Referral Program
- Adoption Assistance Program
- Employee Assistance Program
- Health and Wellness Program and Incentives
- Employee Discounts
- Employee Resource Groups