Responsibilities
The Escrow Officer completes the following duties under the direction of the Director of Operations
File Initiation and Review
- Accept and review files upon assignment
- Review title commitments to identify potential curative issues
- Notify all parties of file opening and communicate next steps clearly
Title Clearance & Curative
- Perform and oversee curative actions in alignment with the title department direction and underwriter guidelines
- Follow up on title issues proactively and document daily
- Ensure all title products are accurate, compliant, and complete
- Maintain and grow in knowledge and training over title insurance policies and endorsements
Legal Document Coordination
- Order legal documents from the law firm in a timely manner
- Confirm receipt and proper upload of all documents into Qualia
Closing Disclosure & Balancing
- Draft and revise Closing Disclosures (CDs) based on contract and lender instructions
- Communicate directly with lenders to achieve timely and accurate CD balancing
- Ensure all funds are correctly accounted for and disbursement instructions are validated
Funding & Post-Closing Handoff
- Submit complete and balanced files to the funding department with all required checklist and documentation
- Provide the policy department with complete and accurate information for the timely and correct issuance of policies
Client Service & Communication
- Serve as a trusted, proactive communicator to clients, agents, and lenders
- Send weekly file status updates to all parties
- Foster client retention through timely service, thoughtful communication, and solution-oriented follow-up
Expectations
The Escrow Officer will be held to the following expectations:
- Maintain daily ownership over assigned files from open to close
- Enter detailed notes and upload all file communication and activity in Qualia
- Follow workflow task lists in Qualia, checking off steps as completed
- Escalate issues or delays appropriately and promptly to the Title Manager or Director of Operations
- Adhere to deadlines for:
- Title clearance
- Legal document ordering
- CD preparation and balancing
- Funding submission
- Policy handoff
Compliance Requirements
The Escrow Officer is expected to maintain full compliance with:
- TDI (Texas Department of Insurance) standards, including licensure, documentation, fee accuracy, and recordkeeping